This message contains images. If you don't see images, click here to view.
Click here to advertise in this news brief.

  Mobile version    RSS    Subscribe    Unsubscribe ALA Business Resource:     
Home   About   Membership   Meetings   Government Affairs   Members Only Jan. 11, 2013
 
Executive Briefing
 
 

President's Message


AUSA signs on as a valued associate of the Coalition:

Association of the United States Army joins effort to preserve critical military benefit
Read the Full Story
Business Wire via EON
The premier voice for our nation's soldiers has stepped forward to help preserve a vital benefit for military service members and their families. The Coalition to Save Our Military Shopping Benefits recently announced that the Association of the United States Army has joined the Coalition as a Valued Associate. AUSA has added its support to a growing number of military and Veterans organizations that have joined the Coalition's efforts to increase public awareness of the contributions that commissaries and exchanges make to military life, and to alert patrons to the ongoing threats to curtail their benefits. Save Our Benefit is working to preserve the military resale system, which saves military families $4.5 billion annually and contributes billions of dollars to the military communities they support.



Fiscal cliff deal only a band-aid:

There will be no rest for the 113th Congress which convened on Jan. 3. In their last-minute fiscal cliff deal, Congress not only failed to resolve the sequestration dilemma, they delayed it until March 1, just in time to take up the continuing resolution that expires on March 27, the bump against the debt ceiling limit in late February/early March and the release of the president's budget request for fiscal 2014. The early months of 2013 are going to be rocky!!

Here is a breakdown:
  • Sequestration — Automatic spending cuts (sequestration) to defense and domestic programs which were scheduled to take effect on Jan. 2 were delayed to March 1. The fiscal cliff deal reduced the required $109 billion sequestration by $24 billion (to $85 billion, with half still to come from defense), and replaced those two months of cuts with a combination of other spending cuts and revenue increases.

    Also, because defense spending in the current continuing resolution is higher than the cap contained in the 2011 law, the Pentagon is also facing a separate $11 billion sequestration. The fiscal cliff deal delayed that until March 27.

  • Continuing Resolution — Way back in September 2012, instead of passing routine appropriations bills, Congress approved a CR that extended government spending through March 27. If the deadline passes and no agreement on spending is reached, Congress can either pass another CR extending the deadline or the government shuts down.

  • Debt Ceiling — The debt limit is the total amount of money that the government is authorized to borrow to meet its existing legal obligations. Obligations include Social Security and Medicare benefits, military salaries, interest on the national debt and tax refunds. Failure to increase the debt limit would have catastrophic economic consequences, causing the government to default on its legal obligations. It is anticipated that the government will essentially run out of money by late February/early March.

    Members of Congress have already laid down their markers for the upcoming debate. Speaker of the House John Boehner, R-Ohio, said that any increase in the debt limit would have to be offset by spending reductions. So far, the president had said that he will not negotiate on the debt ceiling. Sound familiar?

  • President's FY 2014 Budget Request — The administration's budget request is due on Capitol Hill by the first Monday in February, which this year is Feb. 4. However, sources say that it will be delayed until March. It doesn't really matter because it will land in Congress at the same time as all of the other big ticket items.


A Commitment to Living Healthy
A Healthy • Body A Healthy Mind • A Healthy Life

Potomac ProductsHealth Line is a private label USA Vitamin and nutritional supplements distributor. We provide our customers with the best quality private label vitamins, dietary supplements and herbal supplements possible. Click here to visit our website.

Visit us on Facebook or follow us on Twitter @Potomachealth.

Pentagon gets to work planning for severe cuts
Read the Full Story
The Washington Times, Kristina Wong
Defense officials have begun "serious planning" for automatic spending cuts that could force the Pentagon to lay off hundreds of thousands of civilian workers as it reduces its budget by $500 billion over the next 10 years.


Defense Department:

Budget cut likely to hit most Pentagon civilian workers
Read the Full Story
Reuters, David Alexander
Almost all of the Pentagon's nearly 800,000 civilian employees would likely have to be placed on unpaid leave for a month this year if automatic defense spending cuts go into effect in March as now planned, a top defense budget analyst said.


Patrick B. Nixon
President, American Logistics Association


Washington Update


Senior official at VA resigns over conference spending
The Washington Post via Early Bird    Share    Share on FacebookTwitterShare on LinkedinE-mail article
A senior official with the Department of Veterans Affairs has resigned and a second official has been reassigned in the aftermath of a scandal over the department's conference spending, according to a VA memo. More

Direct Mail Reaches Military Families Where
They Live

Shoppers want information and coupons in advance to help them save money by planning at home. Active duty families living in military housing receive Judy Johnson's Military Family Mailbox envelopes in the mail. Active duty families are an important segment of the market with the most potential new commissary shoppers and new brand users. Young active duty families are your core customers. Reach them at home! Direct mail gives you a “first strike advantage” over your competitors marketing only inside the store
Contact: info@MilitaryMedia.com
MORE


Obama's picks signal changes at Pentagon, CIA
The Washington Post via Press Display    Share    Share on FacebookTwitterShare on LinkedinE-mail article
President Barack Obama is assembling a national security team designed for an era of downsized but enduring conflict, a team that will be asked to preside over the return of exhausted American troops and wield power through the targeted use of sanctions, Special Operations forces and drone strikes. More

With Hagel nomination begins a new campaign
The Washington Post via Early Bird    Share    Share on FacebookTwitterShare on LinkedinE-mail article
The nomination of former senator Chuck Hagel to lead the Pentagon has set in motion a highly unusual campaign-style brawl over a Cabinet post long considered above politics. Supporters and opponents are raising money and building political organizations in anticipation of a grueling and contentious Senate confirmation process. More



Plan to shift US forces in Pacific hits speed bumps on Guam
The Wall Street Journal    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Plans to concentrate the biggest U.S. military presence in Asia on the tropical island of Guam have been pushed back for several years, hit by local opposition and cost overruns. More

Staring down the sequester barrel
The Washington Post via PressDisplay    Share    Share on FacebookTwitterShare on LinkedinE-mail article
The 113th Congress' most pressing defense-related concern will be the military's budget, despite the previous Congress having averted the so-called "fiscal cliff." Come March 1, automatic spending cuts will begin slicing $500 billion from the Pentagon's budget over the next 10 years — and prompting layoffs for as many as 800,000 civilian Defense Department workers. More

Commissary News


Survey probes Americans' snacking habits
Marketing Daily via MediaPost    Share    Share on FacebookTwitterShare on LinkedinE-mail article
The once-dominant cultural concept of snacking as a special occasion between meals is long gone. In 2012, 52 percent of all eating occasions among American consumers were snacking occasions — up from 49 percent in 2010, according to The Hartman Group's Eating Occasions Database. More

RAPIDGate® by Eid Passport, Inc.

• One Credential – Access to Over 80 Military Installations
• One Program – RAPIDGate®
• One Call – 877-675-6943
• Contact: Greg Hendricks, Vice President – Defense Programs ghendricks@eidpassport.com


Target ad campaign puts groceries in the spotlight
CBS News    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Target is pushing its food, laundry detergent and other groceries in a national ad campaign that pokes fun at high-fashion advertising by featuring models interacting with everyday products. More

Battling to win in an hourglass economy
Progressive Grocer    Share    Share on FacebookTwitterShare on LinkedinE-mail article
The marketplace for traditional grocers is under attack, and this battle is only likely to intensify in coming years. Fierce competition is only in part to blame; what is really setting in is a more permanent shift in consumer spending. The new normal looks more like an hourglass, with expanding markets for affluent and value-seeking consumers and a shrinking middle class with a shrinking budget for food. More

UNIWEB - AMERICAN MADE FOR 40 YEARS

Uniweb continually pushes the limits in creativity and potential of every product they create, providing cost-effective solutions to upgrade existing shelving and increase product facings in the same footprint, thereby enhancing sales volumes! Uniweb also engineers modular spaces which include cash or manager’s offices, secure rooms, and back offices.
more


Packing, eating and reheating: Food safety from the store to the table
Sullivan Journal    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Today's busy families are always on the go, which means less time for shopping, preparing and eating food. However, there is one thing you can't skimp on no matter how fast you're going, and that's food safety. From grocery shopping to reheating leftovers, you can use several tips to ensure that the food you eat isn't going to make you or your family sick. More

Online grocery shopping: Boom or bust?
San Francisco Business Times    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Based on this holiday season's sales figures, online shopping is more popular than ever — even for groceries. As more people migrate to urban areas and double-income households become burdened by increasingly busy schedules, it's no mystery why the perceived convenience of online shopping would be attractive to a growing number of people. But is it as good as it sounds? More

Cooking heats up among consumers
Progressive Grocer    Share    Share on FacebookTwitterShare on LinkedinE-mail article
According to new research from Mintel, cooking at home has become a more popular trend among consumers, with one quarter (26 percent) of Americans saying they "love" cooking; 35 percent saying they "like" to cook; 31 percent saying they "don't mind it"; while only 9 percent claim they'd prefer to stay out of the kitchen all together. Additionally, 20 percent of U.S. consumers describe their cooking skills level as advanced, while almost half (46 percent) feel they maintain at least an intermediate level. More

Commissary Announcements


Commissary Web Posts

The following commissary items were posted to the ALA Website as of 10 a.m., January 10, 2013.

PROMOTIONS
DP #4, Promotion & Shipper Quantities.
DP #7, WW Promotion Package, Month of Military Child Sale & Earth Month Savings.
Canning, Far East & Alaska Quantities #1.

NOTICES TO TRADE
None Received.

MISCELLANEOUS
Adds/Changes/Deletes for Week 13-02.
DeCAF 40-15 40-16 Worksheet, Updated 10 Jan 13. Update submitted to correct problems if more than 10 items are presented.
Guard & Reserve On-Site Sale Schedule updates.
CRV Values.

SAVE THE DATES
April 23, 2013: ALA/DeCA Customer Appreciation Golf Tournament, Fort Lee, Va.
April 24–26, 2013: ALA Commissary Roundtable, Marriott Hotel, Richmond, Va.
June 18, 2013: ALA Congressional Caucus, Washington, D.C.
Sept. 30-Oct. 2, 2013: 66th ALA National Convention, Hyatt Regency, New Orleans, La.



Exchange News


Plan to shift US forces in Pacific hits speed bumps on Guam
The Wall Street Journal    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Plans to concentrate the biggest U.S. military presence in Asia on the tropical island of Guam have been pushed back for several years, hit by local opposition and cost overruns. The project, known on the U.S. territory simply as the "buildup," represents two goals of the Pentagon. One is to boost military capability in Asia and focus U.S. diplomatic and military attention on the region. The other is to shift thousands of Marines from the Japanese island of Okinawa, where crime, accidents and noise from a U.S. base have inspired a groundswell of anti-Americanism. More

Target to match some rivals' online prices year-round
Reuters    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Target Corp recently said it will match on a year-round basis the prices found on the websites of key rivals Amazon.com Inc, Best Buy Co Inc, Wal-Mart Stores Inc and Toys R Us, its latest tactic to hold onto shoppers focused on price. More

Wal-Mart among supermarket chains getting more in-store fast food outlets soon
The Huffington Post    Share    Share on FacebookTwitterShare on LinkedinE-mail article
If you're a fan of slow food, local produce, haute cuisine and/or small businesses, you may want to cover your eyes. You aren't going to like this news. According to a recent report in Nation's Restaurant News, growing fast food chains have set their sights on two big areas for franchises: supermarkets and convenience stores. More

Bargains, not product still spurring electronics sales
CNBC    Share    Share on FacebookTwitterShare on LinkedinE-mail article
In case you ever wondered, the hype around Black Friday bargains works. For the third-straight year, consumer electronics sales faded in the later part of the holiday season as shoppers made purchases early in order to take advantage of heavily promoted Black Friday and Cyber Monday sales, according to market researcher NPD Group. More

Stores buck trend, cut jobs in December
Women's Wear Daily    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Apparel specialty retailers and department stores trimmed payrolls in December despite a gain in employment in the overall economy at a time of fiscal uncertainty, a recent Labor Department report showed. Economists said the tense fiscal cliff negotiation in Washington had some impact on business confidence and as a result led to weaker hiring, particularly among smaller businesses in the month. (Subscription required.) More

Military-base stores save taxpayers money
Herald Net    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Base grocery and department stores provide military members, retirees and their families with shopping discounts worth $4.5 billion annually. But that's just a fraction of the overall value these stores deliver to the military and the nation, a new study from American Logistics Association argues in response to fresh threats on the shopping benefit. More

Frito Lay and United host annual beef jerky drive for troops
KFDA-TV    Share    Share on FacebookTwitterShare on LinkedinE-mail article
As many us wrap up celebrating the holidays safe in our homes, many U.S. troops are still serving our country overseas. That's why a few local businesses teamed up to remind our troops we still support them. More

Online holiday spending total falls short
Chain Store Age    Share    Share on FacebookTwitterShare on LinkedinE-mail article
A recent report released by comScore showed that holiday online spending grew 14 percent year-over-year to $42.3 billion, as individual shopping days reached record spending levels. Total results, however, fell slightly short of early-season predictions, as softer-than-expected buying occurred during the early to mid weeks of the period. More

US holiday shoppers spent $42.3 billion online, up 14 percent from last year
TechCrunch    Share    Share on FacebookTwitterShare on LinkedinE-mail article
After announcing some early post-Christmas numbers, comScore just released its final analysis of U.S. online holiday spending for 2012: shoppers bought a total of $42.3 billion worth of goods online from Nov. 1 to Dec. 31. That's up 14 percent from the $37.2 billion comScore reported last year, but a bit lower than expected as shoppers slowed down around mid-December. More

Security worries still keep some consumers from shopping online
Internet Retailer    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Most consumers buy online, but 12 percent still don't, according to a recent survey by Javelin Strategy & Research, a financial services research and consulting firm. Some want to see goods before purchasing, but many of the online holdouts are concerned about fraud and privacy, the survey suggests. More

Petco maps out a new leadership strategy
Chief Learning Officer    Share    Share on FacebookTwitterShare on LinkedinE-mail article
From 2005 to 2007, Petco, a national pet specialty retailer, saw its market position slip as competition grew from big box retailers and boutique stores. Petco leaders fought to win back market share by delivering a consistent customer experience at each of the company's 1,100 stores. To do that, they implemented Leading at Petco — a two-day interactive and immersive session to provide managers with the skills and tools to help their people improve productivity and results. More

Rivals object to Wal-Mart ads
The Wall Street Journal    Share    Share on FacebookTwitterShare on LinkedinE-mail article
An aggressive Wal-Mart Stores Inc. advertising campaign that claims better prices than specific, named competitors has rankled rivals, which have complained to attorneys general in more than half a dozen states. More

After soft start, holiday sales gained
The New York Times    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Many major American retailers were able to recover from a slow start to December shopping, according to monthly sales results recently reported. Despite early indications that the holiday season would be lackluster, the 17 apparel chains tracked by Thomson Reuters reported a 4.5 percent increase for December sales at stores open at least a year, exceeding the 3.3 percent gain analysts had expected. More

Strong men's sales seen continuing through 2013
Women's Wear Daily    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Designers and retailers continue to court male customers in both new and established markets, catering to their increasing thirst for looks that blend fashion trends and sartorial quality. (Subscription required.) More

Take your business to the next level in 2013
Entrepreneur    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Holiday leftovers aren't even cold before conversation typically turns to resolutions for the new year. A December 2012 TD Ameritrade survey found that half of Americans want to improve their health and 32 percent hope to strengthen their finances in 2013. Companies also will be taking steps to achieve greater prosperity this year. More

Gap to buy luxury retailer Intermix
The Wall Street Journal    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Gap Inc. is buying women's fashion boutique Intermix Inc. for $130 million, a deal that will give the mostly casual-clothes retailer an opening to the all-important luxury market. The acquisition is the first in half a decade for Gap, which is coming off a string of rare fashion successes that boosted its sales and stock price last year. More

What fiscal cliff? US shoppers shrug off budget debate
Reuters    Share    Share on FacebookTwitterShare on LinkedinE-mail article
The "fiscal cliff" drama that dominated the news and spooked businesses and financial markets did little to dampen spending by U.S. shoppers this holiday season. A new Reuters/Ipsos poll shows nearly three-quarters of Americans said the debate around the fiscal cliff had no impact on their holiday spending. More

Polaroid creating branded retail stores
Marketing Daily via MediaPost    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Creating a retail empire off an electronics brand worked for Apple. Perhaps it can do the same for Polaroid. This year, Polaroid will launch at least 10 experimental retail locations that will give people the chance to take images from their digital devices and turn them into keepsakes. The first of these stores, dubbed Polaroid Fotobar, will open in February in Delray Beach, Fla. More

Convenience stores making comeback nationally
Magnolia Reporter    Share    Share on FacebookTwitterShare on LinkedinE-mail article
The convenience store market has exploded with enormous growth across the country and around Arkansas in recent years. Since 2005, more than 8,100 C-stores have been added from coast to coast bringing the total to nearly 149,000 venues — a footprint that dominates the big and small box retail landscape. A recent report from The Neilsen Company indicates there are more convenience stores than warehouse clubs, supercenters, dollar stores, supermarkets and drug stores combined. More

E-retailers experience a mixed holiday bag
Internet Retailer    Share    Share on FacebookTwitterShare on LinkedinE-mail article
While some faced tougher price competition, Santa was good to most e-retailers this past holiday shopping season. Many of the Top 100 online merchants report strong year-over-year revenue gains and major growth in mobile traffic and sales. More

3 HR resolutions for retailers in 2013
Retail's BIG Blog    Share    Share on FacebookTwitterShare on LinkedinE-mail article
In retail, it takes more than awesome products and great brand names to make profits — it takes great people. As we kick off a new year, we can expect HR executives to put more focus into training and development to make their all-star cast of employees even greater. More

Gas Buddy, AAA release forecasts for 2013 pump prices
Convenience Store News    Share    Share on FacebookTwitterShare on LinkedinE-mail article
With 2013 underway, gasoline price analysts at GasBuddy and AAA have begun to release their yearly forecasts. Predictions include monthly highs and lows as well as an overall look ahead at the new year. More

Exchange Announcements


AAFES vendor complaisance seminar 2013 training schedule
Share   Share on FacebookTwitterShare on LinkedinE-mail article
Dear Exchange partner:
The Exchange continuously drives for an efficient and effective working relationship with our suppliers. In order for our suppliers to have a better understanding of the business programs and processes, the Exchange hosts a monthly two-day learning seminar directed to our suppliers.

You are cordially invited to register for one of our scheduled 2013 Exchange Supplier Learning Seminars. The FREE two-day seminar is held at the Exchange Headquarters located at 3911 S. Walton Walker Blvd, Dallas, Texas, 75236-1598. Please click here to access the registration form.

The following agenda provides an insight to the diverse presentations provided during the two-day seminar and the 2013 schedule.

Day 1 —8 a.m.-3:30 p.m.
Global Data Synchronization (GDS)
Harmonized Tariff Schedule (HTS)
Electronic Data Interchange (EDI)
Vendor Managed Inventory (VMI)
Quality Assurance/Social Accountability
Oracle Retail Systems (PAR)
Direct Store Delivery (DSD)
Exchange Partners On-Line Training

Day 2 — 8 a.m.-12:30 p.m.
Direct Marketing/ECOMS
Logistics
Accounts Payable Workshop
Marketing & Advertising
Trade Promotion Management/Vendor Non-Compliance
Q&A with Buyers

2013 Seminar Schedule:
Feb. 20-21
March 20-21
April 17-18
May 22-23
June 19-20
July 17-18
Aug. 21-22
Sept. 18-19
Oct. 23-24


Please click here to register online or contact AAFESVendorCompliance@aafes.com for more information. We look forward to our continued partnership.

Thank you,

Army & Air Force Exchange Service
Vendor Compliance Program
AAFESVendorCompliance@aafes.com


Retired Employees Association
Share   Share on FacebookTwitterShare on LinkedinE-mail article
The AREA scholarship program is a long-standing AREA activity. We've provided scholarships to the children of The Exchange employees for many years, having contributed a total of $435,795 to further their education. The amount of the fund continues to grow each year, and we awarded 17 scholarships in 2011 for $47,000. Click here for a listing of scholarship awards since program initiation. (Special note to Dallas, HRALA, Nerea and the NY Commander Stohr scholarships: HRALA gave $10,000 to AREA, NEREA and HRALA scholarships in December and the Dallas Chapter collected over $14,000 for the Marilyn Iverson, and AREA fund.)

Select NEXs to offer electric vehicle charging stations
Share   Share on FacebookTwitterShare on LinkedinE-mail article
The Navy Exchange Service Command is piloting a program to offer electric vehicle charging stations at several of its NEXs.

"We are piloting this program to meet the needs of our customers who own electric vehicles," said Robert J. Bianchi, Chief Executive Officer, NEXCOM. "Since electricity is considered an alternative fuel, we are also in alignment with the government's goal to reduce petroleum consumption through improvements in fleet fuel efficiencies and the use of alternative fuels. Electric vehicle charging stations are a win for our customers, for the Navy and for the environment."

NEX Bethesda, Md., is the first store to offer electric vehicle charging. Adjacent to the new NEX is a 2-level 500-space parking garage that features two electric vehicle charging spots reserved specifically for eco-friendly, low emissions vehicles.

"Our customers are definitely using the electric vehicle charger," said Rico J. Macaraeg, head of Employee Development and Marketing, NEX Northern District. "We have one customer who comes in during his lunch hour to charge his car. While the car is charging, he grabs lunch in our food court and does some shopping."

The cost for charging an electric vehicle in Bethesda is $.48 per kilowatt hour. Customers pay for the service at the charging station by either using radio frequency identification credit or a ChargePoint® key fob card, which acts as a debit card. A ChargePoint® card can be purchased at www.chargepoint.com.

"The price to charge a vehicle may differ from one NEX location to another," said Larry Boone, NEXCOM's automotive program manager. "We survey the surrounding area to ensure our pricing is competitive with the local market. We want to make sure our customers are receiving the best price, just like any other product or service they would find at the NEX."

NEXCOM plans to provide electric vehicle charging stations at NEX San Diego and NEX North Island, Calif., this year and NEX Annapolis, Md., in 2014 when its new store is scheduled to open.

"We chose these locations to offer electric vehicle charging stations because electric vehicle concentration is greater in these metropolitan areas," said Boone.


Results of NEX 2012 Customer Survey shows 'a job well done!'
Share   Share on FacebookTwitterShare on LinkedinE-mail article
Since 1998, the Navy Exchange Service Command has surveyed its customers to find out how its NEXs are doing in a number of different areas including customer service, pricing, problem resolution, customer experience and more. The Customer Satisfaction Index survey results for 2012 show a two point increase to 85, based on a 100 point scale. This puts NEXs at the satisfaction level as some of America's most customer focused retailers, such as Nordstrom and Kohl's. The most recent industry average for the CSI is 76.

"Over the past 14 years that we've been doing this survey, I'm very proud of the fact that our results have steadily increased," said Robert J. Bianchi, Chief Executive Officer, NEXCOM. "We take the results of this survey very seriously. This is where we hear directly from our customers about the good things we're doing, but also about the areas where we can improve."

In 2012, NEXs focused increased attention on sales flyers, pricing and merchandise selection. For sales flyers, the survey asked about satisfaction with prices advertised in the sales flyer, the availability of merchandise and if the merchandise fit the customer's interest. In pricing, the survey asked if merchandise reflected value for the money, whether the NEX had merchandise to fit most budgets and if the NEX adjusted prices based on its competition. Finally, in merchandise selection, the customers were asked how they felt about the merchandise selection, whether the merchandise was what the customer wanted, and whether it was in stock.

The survey showed that sales flyers and pricing increased one point each to 84 while merchandise rose two points to 82. Satisfaction with each of these three high priority areas is now at a record high. Other areas where NEXs received high scores were associates (92), which rated associates on courtesy, knowledge and availability; returns (90), which rated the NEX on the flexibility of its return policy, ease of making a return and the time it took to return merchandise at the store; and checkout (88), which rated cashier courtesy, how long it took to checkout and whether new lanes were open when more than two customers were in line. In 2013, NEXs will again focus attention on sales flyers, merchandise and pricing as these have the highest impact on overall customer satisfaction.

In 2012, 89 percent of NEX stores scored above 80 compared to 84 percent last year and 77 percent in 2010. For the third year in a row, there were no NEXs with scores below 70. "These scores show us that we have consistently strong performance in all of our stores around the world," said Bianchi. "As we have focused on these opportunity areas, our NEX store scores have dramatically increased."

Each NEX reports to a district which is overseen by a NEXCOM District Vice President. Scores for each NEX within a district were averaged out to calculate each district’s score. Districts in the continental United States rose one point to 85 while overseas districts rose two points to 82. Individual NEX district scores for 2012 were as follows: Hawaii up one point to 87; Mid-South remained the same at 86; Tidewater and Western rose one point each to 86; Southeast rose two points to 85; Japan rose four points to 85; Northwest rose one point to 84; Northern rose two points to 84; Europe rose one point to 81 and Guam decreased one point to 84.

"While we do survey our customers once per year to attain these CSI results, we continually ask for their feedback through surveys on our web store, www.MyNavyExchange.com," said Bianchi. "We know that the best way to find out how we're doing is to ask our customers. Their feedback is invaluable to us and we take their comments seriously. Our customers are why we are here."


NEX online store offers flat rate shipping
Share   Share on FacebookTwitterShare on LinkedinE-mail article
The NEX online store, www.myNavyExchange.com, now offers flat rate shipping on all merchandise.

"NEX customers can shop confidently knowing what to expect when it is time to check out," said Tess Paquette, Navy Exchange Service Command Chief Merchandising Officer. "By having flat rate shipping on all orders, customers can calculate the total cost of their order before they check out."

Customers will pay $5.95 for standard delivery (7–10 business days); $12.95 for priority delivery (3-5 business days); and $17.95 for express delivery (1-3 business days).


NEXCOM cellphone policy
Share   Share on FacebookTwitterShare on LinkedinE-mail article
Personal cellular telephones/smartphones use restrictions:
  1. In the interest of Premier Customer Service and data security, cashiers are not permitted to have their personal cellphones/smartphones out or on their person when operating a register. These same restrictions should apply to cash cage office associates and all other associates, as determined locally, who may have access to customer PII or credit/debit card account numbers. We are taking this action to alleviate any customer concern or perception that their Personally Identifiable Information or credit/debit card account numbers could be compromised.
  2. We already take IT hardware and software security measures to minimize the threat of a breach or compromise of this data but we also need to strengthen other potential areas that could increase our vulnerability. Personal cellular telephones/smartphones may appear innocuous but could be used as hand-held skimmers.
  3. During work hours the use of personal cellphones/smartphones is permissible when on a break in the break room or outside. Under no circumstances should associates be using personal cellular telephones/smartphones on the sales floor or in other customer contact spaces. This applies to voice, text, games, etc. The same applies to our vendors who provide sale floor/merchandising assistance. Vendor personal and or business calls should be conducted away from customer spaces/view.
  4. Associates should provide family members an NEX emergency contact number to use.
  5. Thank you for your cooperation on the above and working with us to ensure we are protective of our customers' PII and credit/debit card account numbers. This action also helps focus our undivided attention on providing premier customer service.
Prepared by:
M. MONGIN
Senior Retail Operations Specialist
Policy and Procedures
Operations Group

Approved by:
M.POWERS
Director, Retail Operations




ALA Exchange E-Blast week 1/11/13

A stronger case for protecting on-base shopping
Read the Full Story
Military.com, Tom Philpott
Base grocery and department stores provide military members, retirees and their families with shopping discounts worth $4.5 billion annually. But that's just a fraction of the overall value these stores deliver to the military and the nation, a new study from American Logistics Association argues in response to fresh threats on the shopping benefit.

ALA Executive Briefing (archive link)

H4310 Conference Report

MCX Sales November 2012

NEX Sales November 2012

CGX Sales November 2012

MCX 2013 Master Ad Schedule

NEX 2013 Master AD Schedule

AAFES Press release Archive 2010-2012

AAFES sales flyers (to view click below) Receive money saving offers via text

Join your local Exchange Buddy List

Join our Online Savings Club

Military Life Resource Directory page

Exchange Online Store

Exchange Online Store — Savings Center

Exchange Online Mall

Join the Exchange Online SAVINGS Club (receive exclusive COUPONS)!

MCX Mailers

Find a store


View our latest market surveys

Product recalls and alerts (Exchange)

Save the dates:

Fisher House Tour Date Change
Dear confirmed attendees:
We have had to reschedule the visit to the Dallas VA Fisher House that was originally scheduled for 9 a.m., Jan. 9 to 9 a.m., Jan. 30. The change was necessary to resolve a scheduling conflict at AAFES.

Please note the new date. You need not reconfirm with me, but if you are not able to attend on the new date, please let me know.

Thank you, and we apologize for any inconvenience that might result from this change.

Happy holidays!

Jim

James D. Weiskopf
Vice President, Fisher House Foundation
Email: JWeiskopf@fisherhouse.org
Home: 13125 Willow Edge Court, Clifton, VA, 20124-1080
Office: 111 Rockville Pike, Suite 420, Rockville, MD, 20850
Telephone: (Home) 703-378-5670; (Mobile) 202-607-1067

March 6-8, 2013 — All Exchange Round Table, Grand Hyatt, Dallas/Fort Worth Airport
Operation Come Back Home — Enjoy Your Benefit!
Click here for more info!

March 6, 2013 — Bear Creek Golf Club
3500 Bear Creek Ct., Dallas, Texas, 75261
10 a.m. Shotgun Start
For more information, call Julie Fox at 469-221-4122, or email at jfox@mssco.com
Registration forms and further details to follow at a later date.

April 23, 2013 — ALA/DeCA Customer Appreciation Golf Tournament, Fort Lee, Va.

April 24–26, 2013 — ALA Commissary Roundtable, Marriott Hotel, Richmond, Va.

Aug. 19-22, 2013 — 2013 Hawaii Trade and Food Show, Honolulu, Hawaii

Sept. 30-Oct. 2, 2013 — 66th Annual Convention, Hyatt New Orleans, New Orleans, La.

Go to: www.ALA-National.org, sign in and CHECK OUT the information.





Washington Update


VFW Operation Uplink 'Free Call Day' Program tops 7 million connections
Veterans of Foreign Wars    Share    Share on FacebookTwitterShare on LinkedinE-mail article
The Veterans of Foreign Wars proudly announces its Operation Uplink™ "Free Call Day" program recently surpassed 7 million connections from deployed military personnel to their loved ones at home. The program hosts Free Call Days for service members serving in Afghanistan and Kuwait, as well as hospitalized veterans, giving them the opportunity to call family and friends in the United States at no cost. More

AF names 2012 GEICO Military Service Awards nominees
NewsRoomAmerica    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Four Airmen are nominees for the 2012 Government Employees Insurance Company Military Service Awards, Air Force Personnel Center officials announced. Nominees include Tech. Sgt. Cecilia N. Cardenas, Keesler Air Force Base, Miss.; Senior Master Sgt. Michael V. Marascia, Dyess AFB, Texas; Senior Master Sgt. Steven L. Rinehart, Misawa Air Base, Japan; and Master Sgt. Woodson W. Wright, III, Joint Base Lewis-McChord, Wash. More
 


 



Executive Briefing
Colby Horton, Vice President of Publishing, 469.420.2601  Download media kit
Lisa Smith, Senior Content Editor, 469.420.2644   Contribute news
This edition of the Executive Briefing was sent to ##Email##. To unsubscribe, click here. Did someone forward this edition to you? Subscribe here -- it's free!
Recent issues
Jan. 4, 2013
Dec. 28, 2012
Dec. 21, 2012
Dec. 14, 2012



7701 Las Colinas Ridge, Ste. 800, Irving, TX 75063