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Performance Digest
May 5, 2009
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Strategy: Leading Change for the Better
from Globe and Mail
In 1996, Harvard University professor John Kotter published his classic work on change management, Leading Change. At the time, his research revealed that only 30 per cent of change programs succeed, and so he laid out eight steps that are at the core of much of today's change management. Yet a 2008 McKinsey & Co. survey of 3,199 executives around the world found that only one-in-three change efforts succeed, about the same as Prof. Kotter reported. More


Avoiding the Common Mistakes of a Downturn
from CIO Today
Many companies are moving to automation instead of live operators. Although a good balance of solutions makes sense, there is no doubt that automation is cheaper. But customer satisfaction studies indicate that human service tops the list of valuable means to demonstrate customer interest. Always consider the customer experience. More

Beat Performance (Review) Anxiety
from Regina Leader-Post
It's that time of year again -- but this time, you won't be the nervous employee sweating bullets and chewing his nails in the boss's office. Nope, it's even worse. As a new manager, you'll be on the other side of the table, assessing each and every one of the employees you oversee. More

Convenience and Cost Driving Growth in Online Learning
from Engineering News
Efficiency and cost considerations are driving more people to Web- based coursework as it allows the convenience of being able to study anywhere. “There are also benefits such as more uniformity of instruction and the potential to ‘bring in an expert from anywhere’, where time and distance are no longer barriers to getting the best tuition available. More

States Consolidate on Learning Management
from KMWorld Magazine
Like you were reinventing the wheel. That’s what it sometimes felt like to work in training for the Commonwealth of Virginia five years ago, according to Brooke Schepker, Virginia’s Knowledge Center systems administrator. More

Outplacement Becomes a Coveted Benefit in Hard Times
from Workforce Management
Bryan Mingle refers to the day that he lost his job as a copy editor at Nielsen Business Media as a "good layoff." That’s not to say that Mingle, 50, wasn’t sad to be let go. But he is impressed with the way his former employer handled the situation. More

Bernanke Sees Hopeful Signs but No Quick Recovery
from The New York Times
The chairman of the Federal Reserve, Ben S. Bernanke, said on Tuesday that the economy appeared to be stabilizing on many fronts but cautioned that a recovery was still months away and that “further sizable job losses” will continue even after an upturn begins. More




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