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  Mobile version   RSS   Subscribe   Unsubscribe   Find a Speaker    Aug. 30, 2011

New rules for airlines kick in to protect fliers
USA Today    Share    Share on FacebookTwitterShare on LinkedinE-mail article
New federal rules designed to prevent long tarmac delays for international passengers, provide greater compensation if fliers are bumped off flights and make airlines better disclose extra fees took effect Aug. 23. Consumer advocates praise the new rules. The airlines, however, say more government regulations can hinder operations. More

2 ways to handle a heckler
PR Daily    Share    Share on FacebookTwitterShare on LinkedinE-mail article
VideoBrief What's the best way to handle hecklers? Should you give them a forum to express their views, or is it better to embarrass them by mocking their ideas in front of the crowd? Recent videos of President Barack Obama and Mitt Romney show both approaches can work. Although the men differed in tone, both employed a similar tactic: They offered the floor to their hecklers before reclaiming it. More

Why you may be blind to a good idea (and what to do about it)
Harvard Business Review    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Attention blindness is the basic feature of the human brain that means when we concentrate intensely on one task, we miss almost everything else happening around us. Since we all see selectively, but we don't all select the same things, how can we leverage the different ways we slice and dice the world? More

5 (and then some) technology tips for travel
The New York Times    Share    Share on FacebookTwitterShare on LinkedinE-mail article
New York Times' technology columnist David Pogue racks up about 70 round-trip flights a year. He's got the technology part of travel down a science. Here's what he's learned along the way — tips for maximum flying efficiency and minimum misery. More

Wireless data caps: Will they really cost you more?
PCWorld    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Most major wireless carriers have instated a tiered pricing structure for doling out data. Though this change won't affect most users now, it will when users' phones get nicer. More

How do you manage problem followers on Twitter?
AllTwitter    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Twitter is too precious a resource to be ruined by the anti-social behavior of a persistent problem follower. Blocking the user is the easiest way to manage this issue. More

How to craft your personal brand statement
Small Business Trends    Share    Share on FacebookTwitterShare on LinkedinE-mail article
There is an ongoing debate about the need for a business brand versus a personal brand. After reviewing current literature and crowdsourcing colleagues, the consensus seems to be that you need both — a clearly defined business brand and a compelling personal brand. Here are some steps to take do develop a personal brand statement from the very beginning. More

6 ways small businesses should prepare for disasters
American Express Open Forum    Share    Share on FacebookTwitterShare on LinkedinE-mail article
A natural disaster can often catch small businesses off guard. In fact, it's estimated that 25 percent of companies are unable to resume operations after a major disaster. How quickly a company is able to recover after a disaster usually determines how successful they are in the future. Adequate preparation creates trust among your clients, and will allow your business to continue without too much damaging effects. More

Expense report confidential
The Wall Street Journal    Share    Share on FacebookTwitterShare on LinkedinE-mail article
If receipts could talk, what would they say about how you travel on the company dime? Business travelers are eating well, spending an average $39 per meal when dining alone, an analysis of corporate expense reports shows. They're also flying in style. Travelers who expensed in-flight services spent an average $49, with alcohol, meals, Wi-Fi service and seat-back entertainment the most likely purchases. More

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NSA Industry Update
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