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Is it Time to Pay Attention to Long Phone Holds & Your Customer
We all experience this. Name a business. Any business. The chances are astronomically high the first voice you hear on a phone call is that of an automated attendant or the recorded voice of an employee telling you the menu has changed — and how long ago was that? — and tries to direct you to the person or company division that handles your particular need or question.
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Update: PIA Cyber Insurance, Premera & Congress
The investigation is in full swing on the cyber attack of Premera Blue Cross. The second largest health insurer in the U.S. admitted last week that hackers snatched information like names, addresses, Social Security numbers, medical information and income information on 11 million of its customers.
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Insurance an Enigma for Systemic Risk & Federal Regulation
The Wall Street reforming Dodd-Frank Act created the Financial Stability Oversight Council (FSOC). Its job is to determine which of the nation's corporations pose a threat to the stability of the nation's economic system. Once the determination is made, the business must devise a plan to unwind if it encounters a financial crisis.
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Driving Ourselves Crazy over Driving Habits
April is National Distracted Driving Awareness Month. The importance of this campaign is obvious. We're all concerned and the concern is growing. Or at least more of us are admitting to it and judging by the admission of drivers on their dangerous driving habits in the two studies below, perhaps Tesla Motors CEO Elon Musk has a point. He was quoted a week or so ago saying cars driven by humans eventually should be outlawed. Musk’' theory: computers do a much more efficient and safer job of driving than fallible humans.
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Nevada's Sen. Harry Reid Calls it a Day
Former Senate Majority Leader and now Senate Minority Leader and longtime Nevada Senator Harry Reid said last week that he is not going to seek reelection in 2016. Reid — who has been in the Senate for five terms — said it is time to be more concerned about the country, the Senate and the state of Nevada than himself.
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AIG: Greenberg Case Winding Down & AIG Settles Class Action Suit
AIG founder and former CEO Maurice "Hank" Greenberg and his firm Starr International and the U.S. government filed their second set of post-trial papers last week. That sets the stage for final arguments in Greenberg's suit against the federal government.
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The Nation's Radically Changing Business Climate
Weekly Industry News has been looking at business trends in the U.S. In some cases — like last week and those we’ll examine this week — the picture isn't pretty. Next week some positives will be shown. There are eight industries we won't be seeing much longer in the U.S. Some are because the need for such services will go away and others are because the products can be made more cheaply in other countries.
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ObamaCare: It's Been Five-Years
Last week, the nation celebrated — maybe celebrated is a relative term — the fifth year anniversary of the signing into law of the Patient Protection and Affordable Care Act. We all know it as ObamaCare. It signed by President Obama on March 23, 2010. Today it is no less controversial than it was when the president put pen to the bill's bottom line.
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Around the PIA Western Alliance States

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TRENDING ARTICLES
Missed last week's issue? See which articles your colleagues read most.

    PIA Western Alliance offers cyberinsurance: You need it, your clients need it (PIAW)
Business trends: US industries in trouble (PIAW)
Health insurers and the hacked pick up powerful allies (PIAW)
E&O: How do you handle rejections? (by Curtis M. Pearsall, CPCU, AIAF, CPIA, President of Pearsall Associates Inc. and Special Consultant to Utica National Agents E&O Program)
Oregon's bad faith battle (PIAW)

Don't be left behind. Click here to see what else you missed.
 

PIA Weekly Industry News
Colby Horton, Vice President of Publishing, 469.420.2601
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Rebecca Eberhardt, Content Editor, 469.420.2608   
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Gary Wolcott, Editor/Writer for PIA Western Alliance, 503.724.9028   

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