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Your Customers: PIA Study & Your Phone Customer Service
A couple of weeks ago, Weekly Industry News published a study from PIA National on why your customers — especially small business — like you. It was generated by the PIA Partnership and the title is Small Business Insurance & The Internet — The Voice of the Commercial Lines Customer. PIA National Executive Vice President Mike Becker said, "Our results affirm that while small-business owners continue to greatly value the professional advice and personal service of an independent agent, there is an expectation that their agent will be more capable of online interaction concerning their accounts and that the agency will have a fully credible online presence," he said.
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Tick, Tock: Almost here — Annual PIA / IIABW Washington Joint Conference and Trade Show
The 2015 PIA/IIABW Joint Conference is just around the corner. You've been meaning to register but it's summer and you're having fun and your busy and on it goes. It's time to stop waiting and register.

Here is the date and the location:

September 16 - 18, 2015
Tulalip Resort in Marysville, Washington


The conference is the only large insurance gathering this year in Washington. If you miss it, there won't be any other opportunities to learn from industry experts and network with other agents and company representatives.

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Montana Producer Seminar — Register Now!
Montana producers. You won't want to miss the annual PIA Montana Producer Seminar. It is coming soon:

Monday and Tuesday, October 5 - 6, 2015
Best Western Great Northern in Helena, Montana


As always the seminar features comprehensive education, that includes CPIA CE for designees and new agents looking to earn the CPIA designation.

Plus there's lots of networking and fun mixed in with our annual Texas Hold 'Em Poker tournament. It benefits the PIA Community Foundation. The tourney is Monday October 4.

Click "Read More" for more information of what you'll experience ...

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PRODUCT SHOWCASE
  Mexican Insurance... the American Way!

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Personal Lines | Commercial Lines | Why MexiPass
 


Wildfires: Some Help?
In spite of wetter weather — which has helped — wildfires in the Washington, Oregon, California, Idaho and Montana continue to burn. There are lots of them. And it's likely to get worse this year before it gets better. And as usual, we put an asterisk here. It is an evolving story and this is a news digest that is written a few days before you read it. So changes can happen between when it's written and your access to the story. While fire is a huge and immediate concern, how to prevent fire in the future and how to afford to fight fire in the future is what authorities at all levels from local to federal and discussing.
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ObamaCare & Independent Agents
During the creation of the Affordable Care Act PIA National urged Congress to include insurance agents in the law's navigator program. The pleas fell on deaf ears in Congress and with the Obama administration. When the Department of Health and Human Services wrote the rules, PIA again pushed hard for independent insurance agent involvement. More deaf ears. In the end, the administration left it up to states — and the state exchanges — to decide how deeply to involve agents in the health insurance purchasing process.
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Fitch: 2015 First Half Results
Fitch Ratings said the operating performance results of the first half of 2015 look pretty much like the first half of 2014. This from Fitch's U.S. Property/Casualty Insurers' Midyear 2015 Financial Results. It says aggregate operating earnings were $25.5 billion for both years. Here are the highlights.
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Update: Deadly Oso, Washington Mudslide
The expected lawsuits on the March 14, 2014 deadly mudslide in Oso, Washington have been filed. On that date, 43 people died and several dozen homes were destroyed. Now King County Superior Court Judge Roger Rogoff is sorting through what can and can't be done in those suits. He's deciding what claims can be brought forth and who — if anyone — will be held responsible.
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MetLife's Evolving & Creative Challenge on SIFI Designation
The Financial Stability Oversight Council (FSOC) was created by the Wall Street reforming Dodd-Frank Act and is charged with determining which companies are a threat to the entire U.S. economy if they get into financial distress, or get close to collapse or if they collapse. Those companies are given a systemically important financial institution (SIFI) designation. Banks automatically get the designation. The council is slowly looking at other firms to see who else might be dangerous.
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Missed an issue of PIA Weekly Industry News? Click here to visit PIA Weekly Industry News archive page.


Workplace Violence: Growing Concern & What You Can Do
Last Wednesday, Vester Lee Flanagan II hunted down WDBJ reporter Alison Parker and her cameraman Adam Ward and on live TV fired 17 shots at them. Both were killed in the attack. Later Flanagan took his own life. The whys go back to Flanagan's problems two-years earlier with the management and employees of the Roanoke, Virginia television station.
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Cyber Security & Agents: What You Need to Know
The hottest line of insurance these days is cyber. While having the insurance is important, it is equally important to emphasize to your cyber insurance clients that they must take steps to make sure the records and data insured is protected. And it cannot be emphasized enough that protected means PROTECTED.
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Around the PIA Western Alliance States

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TRENDING ARTICLES
Missed last week's issue? See which articles your colleagues read most.

    Western Wildfires: Still Out of Control (PIAW)
What to do When What You're doing isn't Working (PIAW)
Mourning the Passing of Vern Fonk's Thielke (PIAW)
Cyber Attacks: The IRS & Ashley Madison (PIAW)
Coming Sooner than You Think! Annual PIA / IIABW Washington Joint Conference and Trade Show (PIAW)

Don't be left behind. Click here to see what else you missed.
 

PIA Weekly Industry News
Colby Horton, Vice President of Publishing, 469.420.2601
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Rebecca Eberhardt, Content Editor, 469.420.2608   
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Gary Wolcott, Editor/Writer for PIA Western Alliance, 503.724.9028   

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