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Study highlights best, worst cities for tourist taxes
from CNN
A list of the top U.S. cities with the lowest and highest tourism taxes in 2011 has been released, showing cost differences in as much as 56 percent on average, according to an annual study by the Global Business Travel Association Foundation. Three Florida cities are among the 50 least tax-burdened destinations, while Chicago and New York top the list of heaviest tax burdens. More
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Marketing Outlook Forum registration now open
from U.S. Travel Association
U.S. Travel's Marketing Outlook Forum is your guide to Navigate the New Terrain. Hear the latest economic forecasts for all travel sectors and most up-to-date industry marketing trends — Oct. 26-27 in Fort Worth, Texas. Register by Sept. 9 and save up to $150. The Forum will be held at the Omni Fort Worth Hotel, recently ranked as one of the best properties in the U.S. by the readers of Conde Nast Traveler magazine. Learn more and register now! To hear more about Forum, follow us on Twitter. More
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Cultural and Heritage Tourism Webinar

Identify the key drivers for travelers who choose destinations and travel activities based on their cultural and heritage attributes. Based on our research, this webinar will review the five segments of cultural and heritage travelers in the U.S. to help marketers effectively target the most lucrative among these.

Click here to register.

For more information contact ginny@MandalaResearch.com or 703.798.5452.

TSA-sponsored 'trusted traveler' plan gets more support
from Executive Travel
The Air Transport Association, representing major U.S. airlines, is the latest group to throw its support behind a risk-based airport security screening regimen that would create a new class of "trusted travelers." Meanwhile, a key congressman also has backed the idea. More
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US airlines fight prospect of higher security fees
from Reuters via MSNBC
U.S. airlines are fighting the prospect of sharply higher passenger security fees that could be part of any deficit reduction plan. The approach is among a handful involving aviation that have swirled around the ever-changing complexion of efforts by Congress and the White House to avert a debt default. More
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Study shows US travelers are pressed for time, eager to relax
from Orlando Sentinel via Chicago Tribune
The latest snapshot of U.S. travelers reveals them to be a stressed-out bunch who remain sensitive to price and continue to suffer from a syndrome known as "time poverty." That could prove to be a challenge for the tourism industry, but there's good news as well: The number of people who say they are planning a leisure trip is rising. More
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Improve customer service with SMS

See how the travel and hospitality industries are using SMS. MORE

Airlines go back to boarding school to move fliers onto planes faster
from The Wall Street Journal
Boarding an airplane can be a bit like an after-Christmas sale: Passengers jockey to get better positions in line as gate agents bark commands and, onboard, the aisles clog with travelers stuffing luggage the size of a small child into overhead bins. So American Airlines undertook a two-year study to speed the boarding process. The result: The airline recently rolled out a new strategy called randomized boarding. More
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TSA says it's making airport screening more 'private'
from USA Today
The Transportation Security Administration said it has begun installing software to give passengers more privacy when they're screened by some of the full-body scanning machines at airport checkpoints. The TSA says the software for millimeter-wave body scanning machines, which use electromagnetic waves to screen passengers, replaces a passenger's image with a generic one that still will expose any dangerous items. More
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Hickey: Foreign tourists can help economy
from Springfield News-Leader
America is in deep financial trouble. How can we turn things around? There are no easy answers. But certainly there are some modest steps to put us on the road to fiscal recovery. Boosting international tourism is one of these. More
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Guests happier with hotel prices despite rising rates
from USA Today
Hotel guests this year are more satisfied with the price of a hotel stay despite rising room rates, an annual survey of travelers finds. The counterintuitive finding comes as many hotels continue to charge extra for Internet access and travelers say they're less satisfied with their overall hotel experience than they were last year. More
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