eBay Enterprise Cuts Worker Training Time in Half with Vocollect Voice
eBay Enterprise, a retail order management and fulfillment provider serving more than 60 countries around the world, implemented a Honeywell Vocollect voice solution to increase order accuracy and improve fulfillment efficiency, especially during peak seasonal spikes in order volume.
By moving to voice-based picking, the company’s warehouse order-picking error rates at its Louisville DC dropped 25% – including temporary workers’ performance. Training times with voice-based picking were cut in half for the temporary workers and by 64% for the facility’s regular workers.
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