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Introducing Point of Service Collections, from HealthChannels.

Dear AAEM Partner,

With the shift in emergency medicine, we are well aware of the alarming increase in patient responsibility, bad debt, and the lost revenue due to outdated capture methods. HealthChannels has introduced an innovative approach to payment collections that improves patient engagement and maximizes ED revenue through a Point of Service Collections program.

HealthChannels – parent company of ScribeAmerica – has designed a Point of Service Collections program that utilizes care team assistants (CTAs) and a customizable AI chatbot to alert patients to their financial responsibility and provide a secure way to pay their bill. From self-pay to patient responsibility, the result is customized, population specific revenue capture with:
  • CTAs embedded at the point of care to connect clinical and back-office operations in real-time.
  • Conversational AI Chatbots to drive patient engagement and deliver key billing information.
  • Seamless mobile payment platform delivered by the chatbot so patients can easily pay online.

Read more about POS Collections in the HealthChannels executive brief.
View the POS Collections Executive Brief


HealthChannels is a leading provider of healthcare solutions and services, including medical scribing, care coordination and real-time coding, across a broad range of care settings. HealthChannels' medical scribes are information managers who are trained to alleviate up to 85% of a healthcare provider’s administrative responsibilities, thereby enhancing provider productivity and enabling them to focus on delivering high quality patient care. The medical scribe industry is an emerging segment within healthcare that has grown dramatically in response to the productivity, reporting and regulatory challenges facing healthcare providers. They pioneered this industry and have accelerated the adoption of medical scribe solutions by repeatedly demonstrating the enhanced clinical and operating efficiencies available to healthcare facilities.
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