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Want to increase hospital revenues? Engage your physicians
Gallup Business Journal
Physician burnout is on the rise. About four in 10 physicians reported feeling dissatisfied in their medical practice (42 percent), according to research by Jackson Healthcare. Many feel that regulatory and reimbursement restraints inhibit their medical practice. When physicians feel frustrated and inhibited in their medical practice, both patient care and hospital revenue suffer. But there are steps any hospital can take to engage its physicians, whether they are employed or affiliated. And making those changes can have a significant and positive impact on patients and the hospital's bottom line.
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Creating a customer-focused revenue cycle
Becker's Hospital CFO
A key avenue for creating customer loyalty, and gaining an edge in an increasingly competitive marketplace, is found in the revenue cycle. In the continuum of provider-patient interactions, revenue cycle staff members often have some of the first, last and most lasting exchanges with the patient — from scheduling and registration to billing and customer service. As a result, the revenue cycle can be pivotal in establishing each patient's overall experience of the provider's performance, opinion of the brand and likelihood of becoming a repeat customer.
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Professional certification summer webinar series
Join AAHAM and top CRCE coaches as we present A Four Part Webinar Study program for the AAHAM Certified Revenue Cycle Executive Exams.

Earn 4 AAHAM CEUs for EACH 2 hour study session attended

The webinar dates are:
July 18, 2014 - 1-3 p.m. EDT - Patient Access
Aug. 1, 2014 - 1-3 p.m. EDT - Billing
Aug. 15, 2014 - 1-3 p.m. EDT - Credit & Collections
Aug. 29, 2014 - 1-3 p.m. EDT - Revenue Cycle Management

Click here to download the full description and printable order form.

Click here to register online.

NON-Members can click here to register online.

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  Increase your Health System margins

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Private ACOs gain momentum
Healthcare Payer News
While Medicare's ACOs have had mixed early outcomes, some young commercial accountable care ventures, including PPO plans, are showing promise. An accountable care organization created by WellPoint's Anthem Blue Cross of California and HealthCare Partners, covering 55,000 patients, saved $4.7 million in the first half of 2013. The $4.7 million in savings came from reduced hospital admissions and ER visits, shorter inpatient stays and fewer laboratory and radiology tests, along with increases in preventive health screenings and prioritization of chronic disease management.
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ICD-10 medical code tests yield successful results for CMS
ACA International
The Centers for Medicare and Medicaid Services' initial testing of updated medical diagnosis codes that will be required at healthcare payers and providers next year proved to be successful, according to Niall Brennan, the acting director of CMS Offices of Enterprise Management. The updated codes, ICD-10, replace ICD-9 to bring the U.S. up to speed with other industrialized countries and allow for more specific patient diagnoses.
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10 ways physical therapists can maximize billing
By Brooke Andrus
In a perfect world, physical therapists wouldn't have to deal with billing. They'd simply treat, heal and magically receive payment for their services. But we don't live in that fantasy world, and unfortunately, the billing process is anything but magical. If you're a PT, submitting claims comes with the territory. Luckily, there are a few things you can do to optimize your billing process to give yourself more revenue — and fewer headaches.

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Revenue cycle priorities for the new healthcare environment
Health Data Management
From consultancy Huron Healthcare comes five strategies to aid provider organizations in optimizing revenue cycle management in the new era of risk-based payment models and greater self-pay by patients. "It is important that organizations have the infrastructure in place to measure and monitor results of leading indicators across the revenue cycle," says Paul Johnson, managing director.

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Hospitals adjust billing and collections practices to meet ACA challenges
Healthcare Finance News
The Affordable Care Act has created some new realities for hospitals when it comes to billing and collecting from patients. Hospitals are adjusting by instituting a variety of processes. At Omaha's Children's Hospital & Medical Center, the focus is on helping those newly insured under the ACA navigate their responsibilities.

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Save the date: The 2014 Annual National Institute
This year's event will be held at the Manchester Grand Hyatt in San Diego, California, from Oct. 15-17. Registration information will be available in July.

The ANI is attended by nearly 500 National members and over 75 exhibitors. Each year, the members of AAHAM come together to exchange ideas, renew old friends, make new ones and further their knowledge and education in the field of Patient Account Management.

If you have any questions about the ANI, please feel free to contact the National Office at 703-281-4043, ext. 209, or by email at

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  Advanced Degrees in Health Care Transformation

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Point of service collections on the rise
Healthcare Finance News
As providers continue adjusting to the reimbursement changes wrought by the Affordable Care Act, it appears increasingly likely that hospitals will place more emphasis on collecting payments at the point of service. According to the Healthcare Financial Management Association, among the 2014 applications they received from hospitals for recognition as a facility with a high performing revenue cycle operation, point of service collections were as high as 39 percent of total self-pay cash collected for individual providers, and 27 percent for very large hospital systems. Their results reflected a slight increase over 2013 results.
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How hospitals are reinventing themselves
HealthLeaders Media
The successful healthcare entity of the future might include one inpatient hospital or several, but that modality of care — the most expensive — is also likely to decline in importance as the dust settles from the vast array of changes healthcare reform brings with it. In many respects, the movement away from the inpatient setting for many organizations is long underway. Many describe this shift almost as an investment diversification strategy: You don't want the majority of the income for your organization coming from a declining business line. But what was once a diversification strategy has morphed into much more.
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Upcoming webinars

'Telling Your Story; How to Use Technology to Maximize Community Benefit and Reduce Compliance Exposure'
June 18 at 1:30 - 3 p.m. EDT
This timely webinar will summarize the IRS Section 501 r requirements that were enacted with passage of the Affordable Care Act. This intermediate level webinar will cover financial assistance and billing/collection issues, with a focus on utilizing electronic screening for financial assistance.
Registration deadline: Payment must be received on or before June 11

'Tips and Tricks for Navigating LinkedIn and Facebook'
July 23 at 1:30 – 3 p.m. EDT
This timely, intermediate level webinar will provide valuable information on how to get the most out your experience using both LinkedIn and Facebook for business purposes. The session will focus on accessing the AAHAM group in LinkedIn and the AAHAM Facebook page. It will also cover general user tips on navigating myriad of the social media sites features.
Registration deadline: Payment must be received on or before July 16

For online member registration, click here.

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Missed last week's issue? See which articles your colleagues read most.

    Bundled payment program progress: 6 things to know (Becker's Hospital Review)
Third party payment rules open new possibilities for hospitals, pharma (Healthcare Payer News)

Don't be left behind. Click here to see what else you missed.

The buck stops ... where?
Hospitals and Health Networks
In hospitals, CEOs have an almost impossible job. Against shrinking reimbursement, aggressive insurance plan contracts, fearful physicians, expansive regulatory constraints and increased utilization, a hospital CEO must be Solomon to survive, and even then it's no guarantee wisdom alone will suffice for job security. Add to that the shift from volume to value, consumer demand for transparency and menacing medical inflation and, well, the prospects for job security are thin and the pressure thermostat is at an all-time high. A hospital board must step up, not to blindly follow the lead of a CEO under pressure, but to assure the solvency and sustainability of their hospital.
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New technology helps hospitals tailor patient treatment and avoid readmissions
The Patriot-News
Joe Smith is in the hospital again with complications from chronic obstructive pulmonary disorder. When he went home last time, no one knew that he had no family close by willing to provide support and that getting to the pharmacy to pick up his prescriptions would be a hardship. This time, Smith will leave with a plan of individualized care that will take into account not only his physical health but also other factors that could jeopardize his ability to heal well. Smith is a fictitious composite of a patient with a chronic health problem for which hospitals are analyzing data to create personalized healthcare "roadmaps" in hopes of helping them manage their disease better and ultimately lessening the chance of hospital readmission.
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Getting back to business
Today's Facility Manager
For families and homeowners, surviving a disaster like a flood can change lives forever. For businesses and other types of organizations, disasters are no less devastating, but with some intensive planning and communications with customers, supply chains, vendors, and other significant groups an organization can get back on its feet.
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AAHAM eNewswatch
Colby Horton, Vice President of Publishing, 469.420.2601
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Lisa Smith, Senior Content Editor, 469.420.2644  
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