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Applying Lean Six Sigma to the healthcare revenue cycle
Healthcare Finance News
There are arguably more factors impacting the healthcare revenue cycle today than at any other time in history. Healthcare reform has accelerated the pace of change and increased consumerism, and the effects on healthcare provider revenues are still unknown. Economic pressures have resulted in less ability for patients to pay for services, and the growing prevalence of high-deductible insurance plans is driving down volumes. Technology shifts are presenting as many challenges as opportunities with numerous new diagnosis codes to master and the need to invest in systems to measure and report quality. The result is an increasingly unpredictable and dynamic revenue cycle that requires constant organizational adaptation and vigilance.
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Back by popular demand: Professional certification
summer webinar series

AAHAM
Join AAHAM and top CRCE coaches as we present a 4-part webinar study program for the AAHAM Certified Revenue Cycle Executive Exams.

Whether you are planning on taking the CRCE exams, preparing for the future or need the education to do your job better, you want to sign up for the webinar program. Statistically, those who take this popular series have a higher pass rate than those who do not.

Earn 4 AAHAM CEUs for EACH 2 hour study session attended.

The webinar dates are:
July 18, 2014: Patient Access
Aug. 1, 2014: Billing
Aug. 15, 2014: Credit & Collections
Aug. 29, 2014: Revenue Cycle Management
*Webinars run from 1-3 p.m. EDT (noon Central; 11 a.m. Mountain; 10 a.m. Pacific)
Dowload full description and printable registration form

Member online registration

Non-member online registration

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HIPAA Privacy Rule: Permitted PHI uses and disclosures
Health IT Security
Though sometimes the goals of the HIPAA Privacy Rule can get lost in data breach and monetary penalty news, ensuring that patient data is both properly protected and accessible should be a consistent focus for the healthcare industry. Balancing these two functions and properly disclosing patient data in the right situations is no afterthought for healthcare organizations.
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Brand New! CRCP Fall Webinar Series
AAHAM
This summer, AAHAM and top CRCP-I,P coaches will hold the popular Four Part Webinar Study program for the AAHAM Certified Revenue Cycle Professional (CRCP-I,P) exams.

Whether you are planning on taking the CRCP-I,P exams or just preparing for the future, you can also order the CD roms of the sessions. Those who take this popular series have had a higher pass rate than those who do not.

We will cover the four parts of the exam in the 4 part series:
- Patient Access: September 11, 2014
- Billing: September 25, 2014
- Credit & Collections: October 9, 2014
- Revenue Cycle Management: October 23, 2014

Download the full description and registration form

Online member registration

Online non-member registration

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Patient-centered communication: Verbalizing while using EHRs
EHR Intelligence
Effective communication is the foundation of high-quality healthcare. Nearly all healthcare interactions — from making appointments and registering to discussing medical symptoms, treatments and care options — rely on effective communication. Technology, in particular electronic health records, holds the power to improve our communication with our fellow healthcare providers and our communication with patients and their loved ones or denigrate it. While electronic health records can create the opportunity for real time documentation and information sharing, we must leverage this tool to enhance our interactions with patients.
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Save the date: The 2014 Annual National Institute
AAHAM
This year's event will be held at the Manchester Grand Hyatt in San Diego, California, from Oct. 15-17. Registration information will be available in July.

The ANI is attended by nearly 500 National members and over 75 exhibitors. Each year, the members of AAHAM come together to exchange ideas, renew old friends, make new ones and further their knowledge and education in the field of Patient Account Management.

If you have any questions about the ANI, please feel free to contact the National Office at 703-281-4043, ext. 209, or by email at danielle@aaham.org.

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Improve ACO performance with effective communication tools
Becker's Hospital Review
As healthcare moves toward accountable care models where providers are the risk-bearing entities, activating and engaging patients to improve their health and adhere to their treatment plan is key to the patient-centered organization's success. Engaging patients in accountable care organizations that financially depend on the assigned patients staying adherent to their treatment plans and avoiding frequent hospital readmissions can be a challenge. However, since providers are the patients' most trusted source of health information, they have the unique advantage of cutting through distracting and often misleading information from websites and mass media reports.
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FEATURED ARTICLE
TRENDING ARTICLE
MOST POPULAR ARTICLE
How to rate your current physical therapy billing system
By Charlotte Bohnett
If claims go out the door and money comes back in, you assume your accounts receivable — your billing — and all of its associated systems, processes and software are totally fine. But how do you genuinely know whether you're doing a good job? The following are some tips for scoring your current billing system.

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Revenue cycle poised for big rethinking
Healthcare IT News
Since 2013, there's been "no change" – at least not anything appreciable – in the U.S. revenue cycle management market, says HIMSS Analytics Executive Vice President John Hoyt. Still, the fact remains that "the average system out there is quite old – nine years."

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Exploring the benefits of dual coding and CDI
ICD10monitor
The primary benefit of the latest delay in the implementation of ICD-10 is that it allows ample time for additional preparation and testing. One element of preparation that should be on each provider's to-do list is dual coding and clinical documentation improvement (CDI).

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Transitioning to bundled payments
HealthLeaders Media
As the healthcare industry moves away from fee-for-service reimbursements toward a bundled payment model that holds providers financially accountable for an entire episode of care, hospitals and health systems need strategies for maintaining cash flow and economic viability during the transition. Despite the urgent need to adapt to the new reimbursement environment, healthcare organizations do not appear to be rethinking their payer relationships in large numbers.
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CFOs say RCM systems need attention now
Healthcare Finance News
While the revenue cycle management system has been focused on clinicals, chief financial officers are saying their hospitals' financial infrastructure needs are more important. In a Black Book survey mining CFOs' assessments of hospital financial administrative needs and the top-performing vendors of financial software and services, 86 percent of hospital respondents said the "needs" of CFOs are currently more important than most clinical and patient quality "wants."
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Upcoming webinars
AAHAM

'Tips and Tricks for Navigating LinkedIn and Facebook'
July 23 at 1:30 – 3 p.m. EDT
This timely, intermediate level webinar will provide valuable information on how to get the most out your experience using both LinkedIn and Facebook for business purposes. The session will focus on accessing the AAHAM group in LinkedIn and the AAHAM Facebook page. It will also cover general user tips on navigating myriad of the social media sites features.
Registration deadline: Payment must be received on or before July 16

For online member registration, click here.

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PwC: Medical costs to tick higher in 2015
CNBC
The party's over — somewhat. A half-decade-long contraction in employer healthcare spending is set to end in 2015 and resume an upward trend, according to a new forecast by PricewaterhouseCoopers. But the bad old days of the 1990s and early 2000s, which saw double-digit percentage increases in medical costs, aren't necessarily returning, PwC's Health Research Institute said in its report recently issued.
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MedPAC offers 7 ways to adjust Medicare payments
HealthLeaders Media
The Medicare Payment Advisory Commission identifies in its June report seven areas it believes are in need of policy change in order to "provide sufficient payment for efficient providers." How should Medicare fix Medicare? Options for improving the federal risk adjustment formula to account for variations in patient severity and how patient medication adherence impacts federal healthcare spending are two of seven issues highlighted in the latest report from the Medicare Payment Advisory Commission.
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TRENDING ARTICLES
Missed last week's issue? See which articles your colleagues read most.

    Reducing readmissions through better care transitions (HealthLeaders Media)
Value-based reimbursement coming, but not without challenges (Healthcare Payer News)

Don't be left behind. Click here to see what else you missed.


Perfect your pre-admission process
Outpatient Surgery Magazine
First impressions are everything. For surgical facilities, first impressions take a lot of preparation in the time before each patient's procedure to ensure day-of-surgery success. The following are some practical solutions for smoothing out your pre-admission process, and reducing delays and canceled cases.
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Q&A: Can claims data crack the healthcare cost riddle?
Kaiser Health News
Nearly a decade before the Affordable Care Act, Maine, Maryland, Massachusetts, New Hampshire and a few other states began creating all-payer claims databases. Acting as trusted third parties, they required all commercial insurance carriers within their borders to hand over their claims data, including the prices paid. In the last three years, the number of states investing in these painstaking data collection projects has accelerated.
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Make the most of your relationship with payers during ICD-10 delay
Government Health IT
Now that the healthcare industry has another year to work on the ICD-10 transition, there will be a temptation to put a lot of steps on hold. But, you shouldn't do that. Instead, use this time to build better relationships with your healthcare payers while not so many medical practices are thinking about their delayed ICD-10 transitions.
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AAHAM eNewswatch
Colby Horton, Vice President of Publishing, 469.420.2601
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Lisa Smith, Senior Content Editor, 469.420.2644  
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