Social Media and Screening Volunteers
Volunteer Today
Screening volunteers for appropriate placement to a volunteer task has involved such things as interviews, background checks, applications, and more labor-intensive activities. But the new world of social media has given managers of volunteers a mountain of new sources of information about potential volunteers. More

Volunteer Recognition U.K. Style
Yorkshire Post
Poet Ian McMillan and photographer Ian Beesley have combined their skills to celebrate the work of hospital volunteers. Work done by volunteers at Bradford Royal Infirmary and St Luke's Hospital in the city has been captured in words and on camera as part of an arts project.More

Supporting Volunteers as Project Leaders
Volunteering in America
It is important to maintain a personal connection with project leaders. After orientation and training, you will still want to coach and mentor the leaders to help individual leaders grow their thinking and capacity to lead.More

Twelve Basic Needs of Every Volunteer
Helen Little via Energize
The best volunteers are typically extremely busy people. Whether an employee or a volunteer, people with conflicting demands prioritize work based on deadlines. Therefore, it is critical that you set a specific due date when assigning a task to a volunteer. Assigning a deadline also signals that the task will end. More

How To Use Customer Service to Prevent Shoplifting
Shari Waters via About.com
Good store management can be an effective tool against shoplifting. Retailers should also use store layout, adequate inventory controls and follow common security practices to combat shoplifting. If your store has been designed to reduce shoplifting, another form of prevention is to use customer service techniques to take away opportunities to steal.More

Ten Sure Fire Ways to Fail as a Manager
Business Know-How
In an effort to be less than constructive as a manager, here are ten sure-fire ways to alienate and demotivate your team on your change journey. Hit-or-miss approaches don't go far enough; this is your chance to use the best methods of corporate torture and humiliation developed by dictators, steamrollers and other "tough guy" bosses. More

Turning Around Negative Attitudes
Work 911
At one time or another, organizations develop an over-abundance of "negative energy" or attitudes. Sometimes they can be linked to organizational trauma, like down-sizing, budget restraints or workload increases, but sometimes they evolve over time with no apparent triggering event. The negative organization is characterized by increased complaining, a focus on reasons why things can't be done, and what seems to be a lack of hope that things will get better. What can you do to turn it around? More

Driver's License Scanning Reduces Fraud, But May Alienate Shoppers
Retail Customer Experience
Returns fraud and abuse is a $15.5 billion dollar-a-year problem in the United States alone, according to research by The Retail Equation, a technology company that makes a sophisticated tool to help retailers fight the abuse. But the problem is, that tool appears to be alienating many shoppers.More