Safety in Online Volunteering Programs
Service Leader
Most people have a fun, safe trip on the information superhighway. While the vast majority of online experiences are positive, there is a dark side to cyberspace. But fear of exploitation and abuse, or fear of exposure to sexually-explicit material, shouldn't be factors that prevent an agency from engaging in virtual volunteering, nor should these be reasons for parents to prevent children from engaging in online community service opportunities. There are several simple measures an agency can employ to ensure the safety of all participants in a virtual volunteering program.More

Generation V: Young People Speak Out on Volunteering
The Institute for Volunteer Research
Volunteering requires a make-over if it is to have wider appeal for young people, according to a study published by the Institute for Volunteering Research. The study, commissioned by the Home Office to inform the work of the new Russell Commission on youth volunteering, found that while many young people have positive views of volunteering, a minority see it as boring and uncool. This article comes from the U.K., but it is useful for understanding generational attitudes toward volunteering across the pond. More

The Road to Volunteer Burn Out
Charity Village
As the saying goes, "If you want something done, ask a busy person." This holds very true for volunteers and the dedicated work that they do. People are busier now than they have ever been, and balancing your life has become more and more complicated.More

How to Identify Great Volunteers
Charity Village
An ideal arena for the display of leadership skills when you are asking people to give their time, their influence and their money, volunteer recruitment presents many analogies to fund raising - including the preparation for the call and the call itself.More

How To Make Your Customers Feel Important
The Sideroad
We can read lots of books and articles about Customer Service strategies and how to build processes that will serve customers more successfully. All of these things are valuable, but if we put all of our focus on processes, systems, strategies and procedures we may lose track of something very important. Customers are people first.More

Next Generation Loss Prevention
Integrated Solutions for Retailers
This report addresses many facets of loss prevention, but focuses on the primary concerns retail loss prevention execs face in this age: high-tech crime, employee theft, and organized retail crime. Much of the report is packed with actionable information and advice from Read Hayes, Ph.D., the preeminent authority on how to apply an academic, systematic, interdisciplinary approach to loss prevention.More

How to Sell Like Jay Leno
BNET
Jay Leno isn't just an entertainer, but also a consummate sales professional. Leno's first job was in Sales (door-to-door, in fact) and he's always been active in selling both his TV program and his numerous public speaking engagements. Most recently, Leno led the charge to sell his new prime-time program to NBC affiliates.More

Research Shows Providing Price Comparisons Wins Shopper Loyalty
Retail Touch Points
Consumers are more loyal to retailers who provide information on competitors' prices, according to the e-tailing group report "Comparison Shopping is a Way of Life," published in September of 2009. As many as 78 percent of consumers surveyed said they would be likely to return to a retailer that shows competitors' prices on their website; and 36 percent would be much more loyal.More