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6 Talent Management Best Practices to Improve Patient Satisfaction and Clinical Outcomes
Date: Feb. 20
Time: 11:00 a.m. PT, 12:00 p.m. MT, 1:00 p.m. CT, 2:00 p.m. ET
60 minute webinar
Presenter: Kevin S. Groves, Ph.D., associate professor of management, Graziadio School of Business and Management, Pepperdine University
To successfully deliver greater value to patients in these challenging times, hospital organizations must focus on developing effective talent management best practices—sooner than later. In fact, according to research by Dr. Kevin Groves, effective talent management practices strongly predict clinical, financial, and workforce metrics, including value-based outcomes such as HCAHPS scores.
In this webinar, Dr. Groves will share a series of talent management best practices to improve clinical outcomes and patient satisfaction in hospitals. Drawing on past research, Dr. Groves will provide examples, tools, and practices for designing a talent management system that engages employees in the pursuit of delivering greater value to patients.
Key session takeaways:
- Learn about Talent Management Best Practices that distinguish high-performing hospital organizations
- Examine data and case examples from national studies that investigated talent management practices at exemplary hospital organizations
- Discover how to measure the performance outcomes of hospital organizations that are driven by talent management practices.
IFD Webinar and Summer Enrichment Program
Save the Date for the Institute’s February Diversity Dialogue:
Aligning Organizational and Employee Values to Support Diversity and Commitment to Excellence
Date: Feb. 26
Time: 10 a.m. PT, 11 a.m. MT, 12 p.m. CT, 1 p.m. ET
90 minute webinar
*Price: Free for Institute members | $99 for non-Institute for Diversity members
*Note: Many ASHHRA members are also IFD members. Feel free to contact Pamela Janniere, manager of membership and education, to see if your organization is a member at 312-422-2691 or email: email@example.com
Presenter: Loubna Noureddin, director of staff and community education at Miami Children’s Hospital
She will discuss the diversity of Miami Children’s Hospital’s workforce and share best practices that promote the values of respect, support, collaboration, and diversity. For more details, including registration, click here.
Summer Enrichment Program Enrollment Open Now
Registration is in full swing for the 2014 Summer Enrichment Program (SEP), the Institute’s 10-week summer immersive internship program for academically-strong, minority graduate students. This program provides hospitals the opportunity to increase diversity in health care management by offering minority graduate students full-time work experience in some of the nation’s top health care facilities. More than 700 students have successfully completed the SEP program since the Institute’s inception in 1994.
The SEP is reasonably priced, and Institute members enjoy a $500 reduction in administration fees. Non-Institute members that host an SEP intern will receive a complimentary Institute membership (Note that certain restrictions apply for hospital systems.) Intern matching will begin in January 2014; internships will run June–August 2014. Meet the health care leaders of tomorrow – take a SEP student today!
For more information about the SEP, click here or contact Chris O. Biddle, membership and education specialist, at (312) 422-2658 or at firstname.lastname@example.org.
Spreading the diversity message
Since founding PRISM International 18 years ago, Linda Stokes has built the organization into a full-service provider of consulting services, training programs and products for leveraging diversity and inclusion. With her company serving more than 2 million employees in more than 160 organizations in 21 countries on six continents, Stokes has helped companies across the globe with their D&I issues. In this interview she discusses successful ERG use, the best HR traits for diversity work and advice for new CDOs.
Diversity programs increasingly focus on work styles and values, study reveals
Differences in work values and styles are now considered aspects of employer diversity programs, as they have gradually evolved from focusing strictly on demographics, according to a study. The report, “Values-based diversity: The challenges and strengths of many,” found that while diversity and inclusion initiatives originally focused on gender and race, awareness has been growing that diversity also encompasses work-related values.
Cracking the code that stalls people of color
Harvard Business Review Blog Network
As America becomes more diverse at home and its companies are increasingly engaged in the global marketplace, winning in today’s fiercely competitive economy requires a diverse workforce that “matches the market.” Such individuals are better attuned to the unmet needs of consumers or clients like themselves. New research from CTI (PDF) shows, however, that their insights need a key ingredient to reach full-scale implementation: a cadre of equally diverse leaders. Yet the power of difference is missing at the top, just when it matters most.
The right — and wrong — way to do layoffs
At first glance, the link between layoffs and diversity may be far from clear. But a new study suggests the two are closely connected. It turns out that, if you want more diversity (particularly more women and African-Americans) in the senior ranks, letting people go on the basis of their performance, not their position, is the way to go. The study, which was published in the February issue of the American Sociological Review, also found that layoffs determined by job title have become more widespread. That means companies that occasionally lay off large numbers of employees are increasingly (and inadvertently) hamstringing their diversity efforts.
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The slow approach to hiring
Human Resource Executive Online
New research finds almost half of hiring managers have made a decision on a candidate within the first five minutes of an interview, but hiring experts say those managers who rush to judgment could risk passing over worthy candidates.
Physician recruitment strategies get more personal
For hospital marketers tasked with physician retention and recruitment, now is the time to hone physician campaigns and strategies to ensure that they accurately portray an organization's best features.
"We were able to screen 1,011 people—that’s 1/3 of our employees—in just one day through the SPOTLIGHT™ Event…which means we gain the time to pay attention to other programs that make a difference in the health and wellness of employees.” Visit www.tspot.com to learn more.
Healthcare dominates US News' latest 'Best Jobs' list
Becker's Hospital Review
Healthcare jobs dominate U.S. News & World Report's "100 Best Jobs of 2014" list, as dentist, nurse practitioner and pharmacist take three of the top five rankings. Healthcare jobs took up 40 percent of the list. U.S. News & World Report bases its rankings on jobs' ability to meet employment concerns, such as job prospects, work-life balance, advancement opportunities, employment rate and salary expectations.
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