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ASHHRA Webinar and Health Care HR Week
How to Avoid the Decline of Your Workplace Culture of Service – Recruiting for Service Excellence
Wednesday, March 13
1 p.m. ET, 12 p.m. CT, 11 a.m. MT, 10 a.m. PT
Sponsored by SkillSurvey
"Mission Statement." "Vision of Excellence." "Commitment to Service." Health care organizations have many different names for the concept, but in the end they all mean the same thing — "Here is our statement on how we treat our customers/patients, and the lengths we will go to ensure our standards are the highest possible."
In a recent study of over 125,500 healthcare candidates, we found that over 13 percent of poor candidates could have been avoided via more thorough pre-hire screening using behavioral reference assessments. For every hire that proves to be a poor one, the risks to organizational culture increase along with the bottom-line financial costs. Patient satisfaction began to hit hospitals' bottom lines in late 2012 with the implementation of Value Based Purchasing and HCAHPS. Government subsidies will begin to be adjusted based on the level of service a hospital provides its "customers."
Faculty: Brian Gilbert, Director of Business Development, SkillSurvey
- Learn from what other world-class organizations are doing to recruit candidates that fit their visions of service excellence, such as Disney, Baptist Healthcare, Starbucks, and Emory Healthcare
- Review data points that reinforce how behavioral screenings support better workplace outcomes for patient service and satisfaction
- Compare HCAHPS and patient satisfaction and its close comparison to service excellence
Price: ASHHRA Members: FREE | Non-Members: $59.99 (Join ASHHRA and you can receive FREE registration!)
Mark Your Calendars for Health Care HR Week
March 17 – 23
Celebrate your profession for the outstanding work that you do!
For more information and ideas on how to celebrate, click here.
IFD Symposium and Webinar
Inaugural Regional Benchmarking Symposium in Orlando, Fla.
Thursday, March 21
9 a.m. to 4 p.m.
Location: Florida Hospital Association – Regional Office
307 Park Lake Circle
Price: $99 for Institute members | $199 for non-Institute members
Join the Institute for a full day of leadership development, education, and best practice sharing in diversity management. Hear from health care leaders representing hospitals that were recognized as top performers in "Diversity and Disparities: A Benchmark Study of U.S. Hospitals." Be part of the discussion and gain insight from keynote presenters and expert panelists. Topics will include cultural competency training, language access, and diversity in leadership and governance best practices and strategies. Registration includes breakfast, lunch and materials.
Click here for more information on this symposium. Registration closes Thursday, March 14. You may also contact Jetaun Mallett at 312-422-2692 or firstname.lastname@example.org.
Healthcare Diversity and Inclusion: An Ability-Centered Mindset When Broadening Inclusion for the Disabled
Wednesday, March 27
10 a.m. PT, 11 a.m. MT, 12 p.m. CT, 1 p.m. ET
Presenter: Francesca Sparacino, Corporate Partnership Consultant, Intersect for Ability
*Price: Free for Institute members | 99 for non-Institute for Diversity members
*Note: Contact Pamela Janniere, Manager of Membership and Education, to see if your organization is a member at 312-422-2691 or email: email@example.com. Many ASHHRA members are also IFD members. Some may not realize that they are a member, especially if they are a part of a large health system.
This presentation will focus on the employability and effectiveness of one of the largest — and most overlooked-job-seeking segments: individuals with intellectual and/ or developmental disabilities. Historic employment trends the most common preconceived notions and how the landscape of diversity and inclusion is changing for this population.
Click here to register
Save up to $50 by registering before March 31!
Use group evaluation to mitigate gender bias
Managers looking to mitigate gender bias when hiring and promoting might want to consider evaluating candidates in groups. Researchers from Harvard University found that managers are much less likely to stereotype employees by gender during an evaluation process if done in a group setting as opposed to one-on-one.
5 miracles of Dr. Carol Warfield's $7 million gender bias settlement
By Dr. Linda Brodsky
Dr. Carol Warfield, a Harvard doctor and chief of anesthesia at Beth Israel Deaconess Medical Center, was awarded a $7 million settlement for gender discrimination in early February. It was a massive settlement to be sure, certainly one of the largest ever for a gender discrimination case. But the large dollar figure is not the real story. The real story is how this played out, because therein lies the implications for the countless other women physicians who face gender discrimination, harassment and physician targeting. These are the extraordinary facts — one might even call them miracles — of this case.
Less gender diversity in HR than you think
Human Resource Executive Online
In case you thought women in HR have been conquering the "glass ceiling" more than in other departments just by their sheer numbers in the profession, think again. At least that's what researchers at Los Angeles-based Korn/Ferry say, based on their latest data from the Korn/Ferry 500 CHRO database, which tracks the professional moves of about 500 chief human resource officers throughout the world.
Nurse's suit alleging hospital complied with racist request settled
Detroit Free Press
After settling a lawsuit, a Flint hospital accused of honoring a swastika-tattooed man's request that African-American nurses not care for his newborn said that the "situation ... was triggered by conduct which is not consistent with Hurley's policies." The lawsuit accused hospital staff of posting a note on an assignment clipboard saying that African-American nurses could not care for a certain newborn. The baby's father had made the request after he found an African-American nurse caring for the baby, the plaintiff said.
Connect to collaborate
Diversity is a key innovation driver and a critical component for global success, and senior executives increasingly recognize that diverse experiences, perspectives and backgrounds are crucial to develop new ideas. Knowledge sharing communities are an ideal breeding ground for novel ideas to rise organically in response to organizational problems or issues employees are facing. Individuals in a different functional or geographical area, or from a different department or age group, may view situations and issues differently. Their experiences and focus areas give them a unique perspective, and this fresh take on a situation can produce innovative solutions.
Combating age discrimination in the workplace
Washington Business Journal
With government budget cuts upon us, it's safe to assume that an increased number workers will be on the hunt for fresh job prospects. And when the balance of power shifts away from workers and back to the employers in that way, it means one thing: employers can afford to be pickier with exactly whom they choose to interview for openings.
Office stress: His vs. hers
The Wall Street Journal
One-third of employees experience chronic stress related to work, a recent survey found. Women report higher levels of work stress than men, as well as a gnawing sense that they are under-appreciated and underpaid.
Workplace bullying may be the next battleground after sexual harassment
On-the-job bullying can take many forms, from a supervisor's verbal abuse and threats to cruel comments or relentless teasing by a co-worker. And it could become the next major battleground in employment law as a growing number of states consider legislation that would let workers sue for harassment that causes physical or emotional harm. Some employers have put into place anti-bullying policies, but advocacy groups want to go even further. They have been urging states to give legal rights to workers who do not already fit into a protected class based on race, gender or national origin.
The importance of the oft-forgotten handbook
Human Resource Executive Online
The employee guidebook must lay the foundation for a person's employment with the company, so be sure to communicate its mission and goals at the beginning, as a company's code of conduct serves as the foundation for all of your policies, procedures and practices.
Employers, new employees question hiring decisions
Society for Human Resource Management
Half of new employees surveyed reported they are experiencing buyer's remorse after accepting a recent job offer, according to global research findings about hiring trends published by consulting firm Development Dimensions International. And they are not alone: With one in eight new workers employed during a 12-month period having proved to be a bad hire, many employers that DDI surveyed also are questioning whether they have made wise hiring decisions.
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