In the realm of technology, what could not be thought of even two decades back is now an everyday reality, and we have perhaps just began. We look for smart homes, we stay connected all the time and we store all our important data in the "cloud." Is it any wonder that we...
What better way to recognize your employees than by entering them or some of your property's top programs for CH&LA's Stars of the Industry Awards. CH&LA will hold its Annual Luncheon in San Francisco at Westin St Francis Hotel on Nov. 21.
Data from industry researchers shows millennials are spending more on travel. Millennials spent 20 percent more on travel over last year, surpassing the 12 percent average year-over-year gain of all U.S. households, according to the "2014 Portrait of American travelers,"...
The percentage of the population regarded as elderly is increasing and this will have a big impact on services, products, marketing plans and staff, as older people want to deal with staff of the same age. Brands need to collaborate to deliver an excellent end to end customer...
For many tourists who visit Orange County, the goal is to get away, have fun and, above all, slow down. For the men and women who get paid to woo those tourists, the pace is different — a rapidly evolving and frenzied routine...
When it was time for Omni Hotels and Resorts to start a new round of renovations, executives made a point of installing more electrical outlets and better bathrooms. The impetus for those upgrades? Complaints from travelers on review websites like TripAdvisor. "They certainly...
The quickest and cheapest route to improving your hotel's experience is not in the investment of new trendy gadgets, revamping your hotel furniture from top to bottom, or hiring more staff members. And you won't need to re-mortgage your house to make it happen either —...
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