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Does your guest have a service dog?

People with dogs are seen everywhere. We love our animals and want to take them with us. The question is, are they really trained service animals? We think of dogs such as Labradors or Golden Retrievers as being trained assistance dogs, but what if you saw someone with a...

source: By Kay Corriere
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Managing any business across different branches and locations is no easy task, and a hotel group is no exception. As your locations diversify and your business grows, so you need more sophisticated and powerful tools to help you manage your various properties in order to...

source: Hospitality Net

Last November, several graduating hospitality administration students cheerfully announced to me they had been offered entry-level hotel management positions. Their starting salaries came as no surprise: Around $47,476, the proposed new threshold of overtime-exempt employees...

source: Hotel News Now

CH&LA, along with our partners, invites you to join us for our 16th Annual CH&LA Lodging Industry Legislative Action Summit on March 15, 2017 at the Sutter Club in Sacramento. Join with other hoteliers and lodging professionals...

source: CH&LA

Guests constantly hop across different communication channels. To keep pace with them, hotels must migrate through these various platforms to remain engaged. Most modern hotel executives recognize the importance of communicating with guests on the medium in which they are...

source: Hotel Executive

Online review websites, such as TripAdvisor, allow certified business owners or managers to make one managerial response to a consumer review, regardless of whether the review is positive or negative. With that in mind, I recently worked with two other professors on a research...

source: By Linchi Kwok

For the second year in a row, San Diego Mayor Kevin Faulconer pledged to put a plan on the ballot to raise hotel-room taxes to pay for a new expansion of the Convention Center. Last year would have been attractive, considering...

source: Voice of San Diego

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