|
|
|
As 2011 comes to a close, CH&LA would like to wish its members, partners, and other industry professionals a safe and happy holiday season. As we reflect on the past year for the industry, we would like to provide the readers of the CH&LA Industry Headlines a look at the most accessed articles from the year. Our regular publication will resume next Friday, Jan. 6, 2012.
|
Social media ambush: When hotel guests go on the attack
ehotelier.com
Share
   
From Sept. 23, 2011:
It's an all-too familiar scenario. 'A local guest complained about service via Twitter when she hadn't yet said anything to staff,' says Donna, a senior communications specialist with five-star hotels. 'Through monitoring we caught it immediately and [offered to] host a beverage for her and her friend. She stayed for a complete meal but didn't think it was enough-she wanted another full meal at a later date. She threatened to slam the restaurant via social media if we didn't abide.'
More
5 areas of change in the US hotel industry
Hotel News Now
Share
From June 17, 2011:
If there's one constant in the U.S. hotel industry, it's that things always are changing. Fortunately, the major factors driving this evolution are pushing the sector in the right direction, according to Adam Weissenberg. During a break at the NYU International Hospitality Industry Investment Conference, the vice chairman of U.S. tourism and hospitality for Deloitte & Touche LLP discussed five areas of change and what they mean for owners and operators throughout the country.
More
Forget fake reviews, make sure your hotel is open
Hotel News Now
Share
From Sept. 23, 2011:
Is your hotel open? Is the sign lit? The doors unlocked? The lights on and the coffee brewing in the lobby? Is there an alert employee at the front desk? Before you're completely sure, there's one last place you better check: Google Places. A recent report in The New York Times says businesses are increasingly finding their location has been "closed" by Google Places users, a move that could be detrimental for hoteliers as more travelers start their searches on Google.
More
 |
Boost visibility and direct bookings with VIZERGY’s award-winning hotel Internet marketing. From marketing strategies, to design solutions, to reservation services, we equip hoteliers and property managers for success. Let VIZERGY elevate your online presence. Find out more. more
|
10 best hotels that cater to both kids and pets
MSNBC Today
Share
From July 15, 2011:
It's important to note that not all kid-friendly hotels allow pets. Nor is it a given that if your poodle is welcome, your toddler must be, too. But the good news is more than half of the hotel respondents to the 2010 Lodging Survey (American Hotel & Lodging Association) have a "pets allowed" policy. Some charge a fee for the privilege and some do not. Others go out on a limb with perks like in-room dog treats, dog parks and pet sitters on call.
More
Hotel industry blasts proposed Obama ethics rule
Los Angeles Times
Share
From Oct. 28, 2011:
Just as the U.S. hotel industry begins to recover from the recession, industry leaders say they are being sabotaged by the Obama administration. The charge centers on a new rule proposed by Obama's Office of Government Ethics that would prohibit most federal employees from accepting free admission to conferences and other gatherings held by businesses or organizations that lobby the government.
More
 |
As hotels battle against bed bugs, ActiveGuard™ Mattress Liners kill bed bugs dead within 72 hours, as part of a bed bug treatment and control program. ActiveGuard liners are thin, comfortable and easy-to-install, and can be purchased through a pest management professional, in retail locations or directly through Allergy Technologies www.allergytechnologies.com. (866-978-6288). more
|
Hotel industry recovers as travelers fill rooms
Los Angeles Times
Share
From Aug. 19, 2011:
Terranea, a Tuscan-themed luxury resort on the bluffs of Rancho Palos Verdes, couldn't have opened at a worse time. The sprawling seaside resort had 582 rooms to rent, a fancy spa, eight restaurants and bars, plus one of the largest ballrooms in the region — and, at its debut two years ago, faced the coldest hospitality market in decades.
More
Man sues hotel over 75-cent newspaper
The New York Times
Share
From Aug. 19, 2011:
A California man is suing the Hilton Hotels Corporation for charging him 75 cents for a copy of the USA Today newspaper that he did not request, according to a complaint filed in federal court in San Francisco. The man, Rodney Harmon of Sacramento County, spent the night of March 28 in the Hilton Garden Inn Sonoma County Airport. When he left his room the next morning, he saw a copy of USA Today on the floor in front of his door, the familiar, bright blue logo peering up at him. But Harmon, 55, was not interested. He stepped over the paper and walked away.
More
3 ways to boost hotel search-engine rankings
Hotel News Now
Share
From Nov. 11, 2011:
Google looks bad if a search for "New York hotels" returns a bunch of locations that are actually closed. If Google's results are inaccurate or off, fewer people will use the search engine, meaning Google serves less ads. And Google has made its billions serving ads. So you can see why Google has to vet hotels and other local properties before pushing them to the top of their search-engine results pages.
More
California hotel sales soar in first half
GlobeSt.com
Share
From Sept. 2, 2011:
California hotel sales soared by 354 percent to more than $2.8 billion in the first half of this year, with the state notching three of the four busiest hotel markets in the country in those first six months, according to a new report by locally based Atlas Hospitality Group. Atlas founder and president Alan Reay tells GlobeSt.com that the trend is likely to continue for the second half of the year because, historically, trading volume is much higher in the second half of the year.
More
Hotel investors on buying spree in San Diego
The San Diego Union-Tribune
Share
From June 24, 2011:
Much like earnest shoppers chasing bargains at an after-Christmas sale, hotel investors have gone on a buying spree in recent months, scouring major markets like San Diego for deals they can nab before prices escalate beyond their reach.
More
Defaults decline in California hotel market
GlobeSt.com
Share
From Aug. 12, 2011:
Rising room rates and improved occupancy are relieving pressure on hotel owners and lenders, but foreclosures continue to climb as banks now have stronger financial reserves. These are some of the conclusions in the latest report from locally based Atlas Hospitality Group on California's distressed hotels, which foresees that the number of California hotel foreclosures will increase at least through the end of the year, while notices of default will continue to fall.
More
|
|
|
Mobile version