IAFC Bugle Brief
Jun. 23, 2014

Think leadership is logical? Think again
Forbes
In the workplace, we are taught to approach organizational challenges objectively and logically. We quantify everything we can and guard against emotions that would highjack our objectivity. But, according to neurologist and author Antonio Damasio, the center of our conscious thought (the prefrontal cortex) is so tightly connected to the emotion-generating amygdala, that no one makes decisions based on pure logic — despite the belief that we do.More

Manage a difficult conversation with emotional intelligence
Harvard Business Review
Workplace conflicts are often unavoidable. Just as you disagree with your spouse, your best friend or your parents, at some point you are likely to disagree with someone at work. Many leaders, choose to approach situations of conflict with logic: if a team member isn't pulling his weight, get proof; if your office mate makes an egregious mistake, take note of the ways her mistake breaches company policy.More

Why leaders should hand out compliments, not just criticism
By Christina Nava
Let's face it: No one wants to work under a leader who rebukes more than commends. After a while, it becomes exhausting. The purpose of any criticism in the workplace is to express disapproval. It is to indicate that the work someone has put in isn't as good as it could be. While this negative feedback is meant to bring about improvement in an employee, too much of it often produces damaging effects. As a leader, it's important to be aware that constant criticism has the power to affect an employee's self-esteem. More

The most important leadership skill to have
Business 2 Community
The skill that every leader needs to have is empathy. It's important not to confuse empathy with sympathy. There's a subtle but important difference. To be empathetic simply means to understand the needs of another person; you don't necessarily have to agree, it just means that you appreciate what the other person is going through.More

4 steps to successful firefighter recruiting
Fire Chief
If you're like many fire chiefs, you know you have a recruitment problem. Maybe your department has never really represented its community in terms of race, ethnicity and gender. Or maybe you've had good luck with recruitment in the past but lately seem unable to attract a diverse candidate pool. In order to improve recruitment outcomes, it helps to start by redefining what recruitment is. More

10 reasons eye contact is everything in public speaking
Inc.
There is one simple thing you can do to enhance your impact as a presenter, persuade others to see things as you see them and make it more likely your audience will say yes to your idea: Sustained, purposeful eye contact with one person at a time. All it takes to start reaping the rewards of assertive eye contact is a little practice every day. Are you willing and able to give it a try?More

3 ways leaders can avoid a knee-jerk reaction
Terry Starbucker St. Marie
Leaders are constantly processing information and are often called upon to make decisions based on that information. Or not make them. That's where our knees come in. Sometimes the nature of this information, its source or the manner in which it was delivered, puts some kind of strange electric charge into the knee, and consequently it jerks upward, causing a powerful reaction. And a big leadership mistake.More