ISAE eNews MultiBriefs
May 25, 2018
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To improve customer service, solve a problem twice
Association Success
When a member contacts your organization with a problem, you have to come up with a solution fast. After assessing the situation, you identify the issue and come up with a quick fix, and they leave the interaction satisfied. But what made them call in the first place? And what can you do to avoid those same service calls in the future? Asking this question can improve your association for the long haul.More

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