ISPI Performance Digest
Jan. 20, 2015

Social cognitive theory and vicarious learning
Origin Learning
Have you ever stood in front of a machine, with little or no idea about how to operate it — say at a self-check-in counter at an international airport that has its default language set to Dutch, or in front of a self-service kiosk for a tram that requires you to input information and money to print your ticket? Then you know firsthand that observation is an intrinsic human technique to learn unfamiliar tasks or behaviors.More

Why we need L&D more than ever before
Jonathan Kettleborough
Learning and development has come in for some major criticism over the years — much of it valid — but perhaps now we need L&D more than ever before.More

How to handle difficult conversations at work
Harvard Business Review
Difficult conversations — whether you're telling a client the project is delayed or presiding over an unenthusiastic performance review — are an inevitable part of management. How should you prepare for this kind of discussion? How do you find the right words in the moment? And, how can you manage the exchange so that it goes as smoothly as possible?More

Are you a bit too nice?
Rashid Kotwal on LinkedIn
Meet Carl. He's a wonderful relationship builder who enjoys talking to prospects and clients. People are always willing to chew the fat with him and enjoy his calls. Carl's great when it comes to customer service. Nothing is too much trouble. He's always on your side. Maybe even a bit too much. Know anyone like that? More

15 e-learning stats you need to know for 2015
Aurion Learning
The digital learning scene changes and expands so fast, it can be hard to keep up sometimes. These 15 statistics will help give you an idea of the power of e-learning and the traits of leading learning organizations!More

Will 'Facebook at Work' work?
Gartner
Last November's speculation that Facebook was entering the enterprise social networking space was confirmed this week as the company revealed additional information about its Facebook at Work service. Can this service affect employee onboarding, engagement and communication?More

Corporate philosophy boosts employee productivity — but is that good?
Fast Company's Co.Exist
Many workers today receive bonuses or stock options to increase their performance. Many companies today also donate to charities through corporate philanthropy programs. Now economists are investigating the extent to which the two should go together. More

Strategic thinking perspectives: 3 strategic voices to include on your team
Brainzooming
There is value in having three different strategic thinking perspectives in any strategy work. These three strategic thinking perspectives include people with front-line experience, others with functional expertise, and innovative thinkers that look at opportunities and challenges in new and different ways.More

Training: Shrinking budget but increasing skill gaps
Olorunfemi Ojomo on LinkedIn
Skill availability is essential to the growth of any organization, regardless of the sophisticated models, structures, processes and systems. Organizations are aware of the need for training and closing skill gaps — but their budget practices do not reflect this.More