ISPI Performance Digest
Jan. 21, 2014

Calling all training and performance improvement professionals!
PR Newswire via The Sacramento Bee
THE Performance Improvement Conference is the premier event for performance improvement and learning professionals. Held annually, the 2014 conference will take place April 13‒16 at The Westin in Indianapolis. Find out why you can't miss this conference!More

Gartner: Predictive business performance metrics will boost bottom line
Information Age
Organizations that use predictive business performance metrics will increase their profitability by 20 percent by 2017, according to Gartner. The analyst firm said organizations should use predictive metrics to alert workers that a business moment (a transient opportunity exploited dynamically that requires unprecedented business velocity and agility) is about to occur, and guide them on the best next action to take in the context of a particular customer's expectations.More

UK: Study shows skills gap among business managers
Small Business
A management makeover is needed if new year business optimism is to be converted into long-term growth, warns the Chartered Management Institute. According to a CMI survey, rising priorities identified by managers include building partnerships and networking (87 percent and 78 percent, respectively), creating agile teams and tackling under-performance (85 percent and 77 percent), using social media (79 percent) and managing complexity (76 percent). However, the research reveals significant skills gaps, with these top priorities for the future mirrored at the bottom of the list when it comes to managers' current skills.More

Is the secret to ultimate human performance the F(low) word?
Consider how you spend your time. How much work do you get done during an average day? An average week? Now imagine being five times more productive. Also imagine that you're learning faster than ever before — somewhere between 200 and 500 percent faster. Top all this with massively amplified creativity and a significant, permanent boost in overall life satisfaction. What's the secret at the heart of this magic? You may know it as runner's high, but researchers call it a state of consciousness known as "flow."More

Upcoming SkillCast: 'Applying Organizational Socialization Research to a Job-Training Program'
The next ISPI SkillCast webinar, "Applying Organizational Socialization Research to a Job-Training Program," will take place from 1 to 2 p.m. EST (UTC-05:00) on Wednesday, Feb. 19. Facilitator Don Kirkey, EdD, will help participants identify key concepts from organizational socialization and employee turnover research that are applicable to most organizations and apply these new concepts to an organizational challenge or opportunity for improvement. Register today!More

Innovation through collaboration: Life at The Factory
The Rapidian
The Factory, a quickly growing coworking and colearning space in downtown Grand Rapids, Mich., is designed to facilitate collaboration, openness, community, accessibility and even serendipity.More

Drive performance by focusing on routine decisions
Harvard Business Review
Process is about action. When we talk about processes, we're talking about everything an organization does in its ongoing operations. And so, it makes sense that in order to improve operational performance, many organizations use process improvement techniques such as process mapping to get a handle on all the actions that make up their process flow. The problem is, in this explicit focus on process-as-action, organizations overlook a much more powerful process performance lever: day-to-day operational decisions.More

The adaptation puzzle: Change management
The more things change, the more they stay the same. Nowhere does this French saying spring to mind more often than in meetings when senior pharma executives talk about their attempts to adapt the company to the changing market. Restructuring and process re-engineering are, as one interviewee put it, "like rain in Manchester: heavy, frequent and unavoidable!"More