Performance Digest
Jan. 27, 2009

Obama's Budget Watchdog: Nancy Killefer
from Business Week
George W. Bush may have been the first President with an MBA, but President-elect Barack Obama is filling the role of the country's first "chief performance officer" with a partner from one of the world's top management consulting firms. Obama announced on Jan. 7 that Nancy Killefer, a senior partner at McKinsey will fill the newly created position, aimed at improving efficiency and stamping out government waste. More

Key Skills Vital for Specialist Roles
from The Press and Journal
As any company grows, its needs and objectives will undoubtedly change. For a variety of reasons, many developing organizations may not appoint new staff members with specialist qualifications. This can often lead to existing employees taking on – or falling into – a particular role within the organization almost by default. One of the most common cases is when someone has been with a new company from its inception. They develop along with the business and soon find that part of their responsibility is for an area such as human resources or health and safety. More

Human Performance Technology in Healthcare
from ISPI
Stories of how Human Performance Technology (HPT) helped improve healthcare are out there. Why stories? Real life stories attract attention to our vision and mission. They engage decision makers and strengthen the efficacies of our peers. Stories inspire and will help you and HPT gain credibility and engage healthcare administers. Why not tell your story! The ISPI CPT Healthcare Team is sponsoring a contest to help you tell your story. To enter you need to have a healthcare story to tell. Your story should capture the essence of what you did to improve performance within the healthcare industry. More

Clean Up and Process Improvement
from Purchasing.com
With the economy the way it is, this is a perfect time to clean up forgotten messes, and drive process improvement. Today we are forced to size our resources to match business needs, but there is nothing in the rule book that says we can’t do some clean up. Move or layoff your underperformers and build the org you want or need for when the economy turns. Now I know we all have personal stories, but you can not look at this as personal and layoffs are very difficult. Another way to help clean up is to upgrade your org. You should always have at least one star on your team and if you find yourself lacking one go and get you one or two. More

Weatherproofing Small Businesses
from Imperial Valley News
It is estimated that small and midsize businesses (SMBs) employ 90 percent of the world’s work force. They also account for more than 50 percent of gross domestic product worldwide. And right now, SMBs are facing unprecedented challenges. Larger companies are entering their customer segments on a global scale. Credit is harder to come by. And cash flows are diminished as local markets struggle; according to a recent Microsoft flash poll, nearly 45 percent of SMBs are reporting “slower payments from clients.” More

Call Centers Should Invest in Service
from CIO Today
Your most important investments are the time and effort you devote, in collaboration with your colleagues, to learning from customers what it takes to earn their trust. At a time when consumers are uncertain about the solvency of the institutions they have come to rely on, your dedication to service demonstrates your vision for your organization. More

A New Route to Performance Management
from Modern Materials Handling
During the past year, the potential of labor and workforce management systems using engineered standards for warehouse productivity improvement has been widely heralded. I am excited by these developments, too. But for this column, allow me to approach the subject from a different angle by looking at the difference between labor and human capital. While the two terms are often used interchangeably, they are vastly different. More

Economic Downturn Drives Change of Focus for HR, Claims New Survey
from Consultant News
The economic downturn has created new priorities for Human Resources, including a greater focus on organizational performance and less emphasis on recruitment, according to a new survey which claims that HR teams are being asked to do more with less. The Employee Engagement and Retention Survey 2009 - by TalentDrain, an employee engagement specialist - examines the impact of the fragile UK economy on HR strategies, HR budgets and employee turnover. More

Warehouse Management: Investing in Human Capital
from Baseline
During the past year, the potential of labor and workforce management systems using engineered standards for warehouse productivity improvement has been widely heralded. I am excited by these developments, too. But for this column, allow me to approach the subject from a different angle by looking at the difference between labor and human capital. While the two terms are often used interchangeably, they are vastly different. More

EU Labor Productivity Index Declines 1.2 Points
from Reliable Plant Magazine
The retrenchment of labor productivity gathered pace throughout the European Union during December, as signaled by the seasonally adjusted Market EU Productivity PMI posting 45.1, down from 46.3 in November. The reading signaled not only a series-record deterioration in EU productivity, but also the 11th successive monthly decline in output per worker within the European single market. More

TSA Employees Give Management Low Marks
from Government Executive
Transportation Security Administration employees gave agency management low marks for recognizing and rewarding performance and encouraging creativity and fairness in the workplace, according to a 2008 internal survey TSA conducted and the American Federation of Government Employees recently released. From April 29 to June 27 of last year, 16,116 agency employees responded to the survey. Of that total, 21 percent of respondents said the process for rewarding and recognizing employees was fair, with 29 percent reporting that pay raises depend on job performance. More