ISPI Performance Digest
Feb. 3, 2015

Performance metrics: What gets measured?
Brainzooming
Customer experience strategy and innovation expert Woody Bendle takes on performance metrics and offers a strategic look at how the measures you use with dramatically new and different strategies need to also be dramatically new and different themselves.More

Continuous improvement manager rated 6th-best job in America
CNNMoney
PayScale recently updated its list of the top 100 careers in America, ranking jobs based on growth potential, pay and satisfaction/reward. Continuous improvement managers come in at No. 6.More

Study says creativity can flow from political correctness
NPR
There is a common belief that requiring the use of "politically correct" language in the workplace stifles creativity. Michelle Duguid, a professor at Washington University in St. Louis, decided to test that theory. As the U.S. workforce continues to become more diverse and organizations add more female employees, people of color, gay people and transgender people, researchers are more than ever examining diversity and bias in the workplace.More

Google Translate and business processes
BPTrends
Google has released a new App that facilitates real time translation between English and other major European languages. It's not a perfect app, but it is an indicator that verbal interfaces are getting much better and faster, and they are going to be delivered via digital assistants of various kinds. More

The many benefits of mobile performance support
Learning Solutions Magazine
While the term "performance support" is certainly not a new phrase, it has a new manifestation in the workplace thanks to the advances in smartphones and mobile apps. More

The No. 1 forgotten step when selling courses
LearnDash
Don't let anyone fool you: selling online courses takes a considerable amount of effort. Still, there is a misconception that you can simply put together a few videos, set-up a payment system, and you will soon be counting your money.More

Effective branching scenarios in e-learning
eLearning Industry
Branching scenarios in e-learning can give your learners the opportunity to engage in the decision-making process without being exposed to real world risks.More

10 questions to ask when you design or redesign a process
Inc.
Struggling to redesign your systems so that you do things better, cheaper, faster? Here are 10 questions to help you out. More

Why do managers hate Agile?
Forbes
Why don't Agile and management get along? In a recent poll of some 400 people working in many different firms where the practices known as Agile and Scrum are being implemented, 88 percent reported tension between the way Agile/Scrum teams are managed in their organization and the way the rest of the organization is managed. The reality is that "management" and "Agile" are two different worlds.More