Performance Digest
Feb. 16, 2010

Can Benefits Drive Innovation?
from Human Resource Executive
Rosemary O'Neill, president of Social Strata, a social-media company that "provides online community applications for people and their businesses," made an attention-getting announcement on her blog on Jan. 10. "As of today, we've made a somewhat radical change to our corporate policies. Every single full-time Social Strata employee now has access to unlimited paid leave." More

What Have We Learned About Performance Management?
from Management-Issues
What has management learned from the global economic crisis about getting the best out of their people? Two recent examples of the way in which people's performance is managed, suggest that the answer might be "a lot" and "not much". More

Developing Rating Scales for Performance Tests
from ISPI
Are you frustrated with the same post-intervention testing time after time? Performance tests should seek to provide an objective rating of a behavior or product. Join William and Sharon as they navigate you through the development of a criterion-referenced test for your performance improvement interventions. More

Creating a Creative Culture
from The MetroWest Daily News
If you are like most of the managers and leaders Stuart Danforth's spoken to in the last month, the coming year is likely to be filled with hard work. With a tightened economic environment that has led to higher competition, many organizations are seeking ways to enhance and sustain their competitive advantage. More

Growing Corporate Green Teams: Bringing Renewed Purpose to the Workplace
from Environmental Leader
Upon first glance, the idea of a corporate green team may seem fairly simpleóa small effort that allows a subset of employees to gather around a shared interest. In practice, however, green teams can be much more powerful than that. They can inspire, activate, and engage employees to create meaningful changes within a company. More

Customer Service Directís Lightning Speed E-learning
from eGov monitor
Customer Service Direct, a partnership between Suffolk County Council, Mid Suffolk District Council and BT (England), were tasked with ensuring that 8,000 learners were compliant with data security measure, GovConnect (GCSx), within a three month timeframe. Tony Morley, part of Customer Service Directís Learning and Development team, explains how using e-learning was the only option available to achieve this mammoth task effectively, quickly and affordably. More

Palmer Morrel-Samuels Talks Employee Surveys
from Six Sigma & Process Excellence
Happy employees are productive employees. But how do you know if your employees are actually pleased with your organization, or if their job is just, well, a job? Surveys are an excellent way to assess how your employees feel, and they allow employees to be anonymous (and therefore honest) in their responses. Six Sigma IQ talked to Dr. Palmer Morrel-Samuels, President of Employee Motivation & Performance Assessment, about designing workforce surveys. More

Effective Change Management Requires Planning
from eWeek Europe
Change management can prevent disasters and help a company clean up its act organizationally, but it's important to have a clear idea of what you're doing and why. The first challenge of change management is that there's no real agreement on what it means, so before you can embark on a change management project you must first decide what you mean by change. More

Process-of-care Measures Help Hospital Stand Out Nationally
from FierceHealthcare
Western Baptist Hospital in Paducah, Ky., scores in the top 3 percent in a composite of seven pneumonia process-of-care or core measures among more than 2,800 hospitals with 50 or more beds. Western Baptist Hospital: Problem-Solving with Pneumonia Care Performance Improvement Teams, a new case study by the Commonwealth Fund, details the strategies the hospital used to achieve this distinction. More