ISPI Performance Digest
Mar. 12, 2013

Innovating around a bureaucracy
Harvard Business Review
What do you do if you're a leader in a large, successful organization with an entrenched bureaucracy, and you see the need for innovation? Can you change the way a large organization — such as the federal government — does its work, when all the forces are arrayed for stability and conservatism?More

Pets at work: Let it go to the dogs
HR.BLR.com
Picture this: You've just disagreed with a colleague about how to handle a tricky work problem, and you're disgruntled. You'd like to just walk out the door. But then another coworker's ever-friendly dog comes over and drops a toy at your feet to be thrown — or just wants to be petted. Feel better? An increasing number of employers are betting you do. More

Seeing a process: The power of visual analysis
BPTrends
Sometimes, it's just a matter of really looking at a process to begin to understand it. As many process modelers discover, the very act of trying to build a process model can be very revealing about the quality of that process's design and performance. Points of confusion that come up while building the process model often serve to reveal issues not with the model, but with the design of the process itself. More

Is online education isolating workers from the social aspect of learning?
By Alex Lim
Internet technology over the past decade has allowed working professionals to further their learning opportunities right in the comfort and privacy of their homes. However, there are educators who have lamented the growing momentum of online learning, remote education, technology-based learning and downloadable Internet-based courses as depriving students of the much-needed social dimension in the learning experience that only hands-on workshops, seminars, labs and classrooms can offer.More

The flex work dilemma: How do you optimize motivation and productivity?
TLNT
Now that the dust has settled a bit about Marissa Meyer's controversial "no working from home" policy at Yahoo, let's take a look at some of the valid issues surrounding flex work. Many companies provide work-from-home options. Employees love it. But many managers struggle with it. They ask all the time: "How do you optimize motivation AND productivity?"More

Underperforming workers 'draining HR resources'
Institute of Leadership & Management
Research carried out by Speechly Bircham and King's College London has established that 38 percent of HR directors spend most of their time on supporting those members of staff who do not consistently contribute to the success of their company. In contrast, just 12 percent of such departments dedicate the majority of their working hours to people considered to be their firm's best performers.More

Share your knowledge!
MultiBriefs
In an effort to enhance the overall content we offer, MultiBriefs would like to include peer-written articles in future editions. As a member of ISPI, your knowledge of the profession lends itself to unprecedented expertise. And we're hoping you'll share this expertise with your peers through well-written commentary. Because of the digital format, there's no word or graphic limit, and our group of talented editors can help with final edits. If you're interested in participating, please contact Ronnie Richard to discuss logistics and payment.More