ISPI Performance Digest
March 16, 2010

Lean and Six Sigma coexistence in business strategies
gather
Lean Six Sigma has exploded from the realization that the two techniques, Lean Manufacturing and Six Sigma, cannot simply co-exist, but in fact match one another. There are various ways of approaching this "merger". If the trouble is difficult and needs careful classification and evaluation, the DMAIC strategy and the Six Sigma statistical resources should be implemented.More

Quality & metrics: A metrics culture drives better performance
SupplyChainBrain
Companies are still trying to figure out which are the metrics that matter, how to get everyone to agree on standard definitions, and how to turn the numbers into something actionable. This year, we saw more emphasis on financial supply chain metrics, such as working capital and cash-to-cash.  We also saw an increased focus on the demand forecast metric as companies look to better sense the anticipated upswing.
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Performance architecture: Build it and you will succeed
ISPI
Do you find yourself reacting to solutions? Are you reactive problem solvers or proactive design performance design architects? Join Roger on his journey of discovery in the performance landscape. We will begin by using a systemic approach to ensure the integration of the worker, work and the workplace; review a few models and use a simple and powerful map to diagnose and prescribe performance solutions.
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All crossed-up in cross-functional relationships: Learning matrix management skills
ISPI
The boundaries between groups within an organization are both formally defined and psychologically defended. Working near these borders has always been recognized in social research as psychologically hazardous. Helping managers learn to do this hazardous work is one of the most urgent human performance technology (HPT) challenges.More

Everything is an offer: The improviser's mantra for success
ISPI
For those of you who may not be familiar with the form, improv is the art of making stuff up. Improvisers work collaboratively to entertain diverse audiences by taking their suggestions and building stories, scenes, whole plays, in real time with no script or pre-planning. Sound scary? Perhaps. And it is what most of us do in one way or another every day.More

Turning HPT upside down across culture
ISPI
Human performance technology (HPT) is meant to be a universal model for performance, applicable from small companies to large-scale projects all over the world and at all times. Perhaps that is a little naive. Don’t we implicitly assume that performance means the same thing within all the mentioned contexts? And do we not hope that our approach helps everywhere and always?More

Processes + practices = performance
ISPI
Carol Haig, CPT and 2010 ISPI Conference presenter, contributes to Performance Xpress. She writes, "I like to shop for clothes in the state of R.I. Shopping malls are plentiful and easy to reach in this tiny edge of the U.S., all the major stores are represented, outlets and discount shops abound, and there is no sales tax on clothing. I live in Calif., where sales tax on everything hovers close to 10 percent. I like to shop. You see my point."More

For unprecedented performance improvement, forget tradition
ISPI
"Forget everything you learned in school," the vice president for human resources told us during company orientation. "Over the coming months, we’re going to teach you exactly who we are and precisely how we do our work. After you learn that, you can go out with confidence to assume a leadership role in one of our divisions that operate across industries the world over."More

Web 2.0: A community-based adoption approach
ISPI
Globally, people of all demographics are participating in online social networking and online communities. Twitter, Facebook, LinkedIn and other sites are growing in popularity, influence, and impact. As a result, corporations, government agencies, and non-profits are increasingly looking to leverage similar technologies, commonly referred to as Web 2.0, to link their customers, suppliers, and employees.More

How 'bout anyway?
ISPI
My oldest niece has always been very expressive. As an infant she would sing and make faces; as an elementary school student she now weaves fantastic stories with complex plots. Even as a toddler, she had a way with words. "How 'bout cookie?" she would ask a parent in a singsong voice. Wanting to play along but unwilling to spoil her dinner, my brother or sister-in-law would answer with "how 'bout no?" Her smile never left as she tried again: "How 'bout anyway?" In other words, despite your apparently important and logical objections, let’s just do it anyhow.
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