ISPI Performance Digest
March 23, 2010

Obama care's change management debacle
Human Resource Executive Online
The U.S. health care initiative has been a change management nightmare. Despite three-quarters of Americans wanting to improve the country's healthcare system, the bill has never achieved sustained public support. It is difficult to blame the bill—at 2,700 pages, no one really knows what's in it. The failure should be attributed to ineffective change management.More

The new landscape of improving performance in the workplace (free webinar)
ISPI
Wiley and the International Society for Performance Improvement (ISPI), the leading international association dedicated to improving productivity and performance in the workplace, have partnered to introduce a three-volume series reference library covering core topics of the growing fields of training and development, workplace learning, and individual and organizational performance improvement. The Handbook stands alone as a rigorous, evidence-based Body of Knowledge under the banner of ISPI's "performance landscape," and for the first time provides a unified and authoritative compendium of standard principles and best practices for improving productivity and performance in the workplace. Participants will receive a discount code for 30 percent off ISPI's book series.More

Weed out ineffective training: Line manager support is critical
The Guardian
Training can have a motivational impact in difficult times but a new study from KnowledgePool claims that a quarter of all training fails to yield a significant performance improvement.More

Process improvement: Where it fails, and how to resolve it
Reliable Plant Magazine
In the Wall Street Journal article "Where process improvement projects go wrong," the author made very good points about issues with Six Sigma and lean process improvement programs. However, his points relate not only to Lean Six Sigma efforts but to other improvement efforts as well—including, Total Quality Management and Deming’s Plan-Do-Check-Act cycle structured efforts.More

Opportunity comes knocking on outsourcing firms' doors
The Economic Times
The outsourcing industry received its biggest bonanza yet with the U.S. health care bill being passed by the House of Representatives. The opportunity that it throws up for outsourcers is huge and far bigger than the Y2K, which included only changing code, said experts.More

Application of Lean tools to eliminate wastes in an ERP system
Six Sigma & Process Excellence
Bopdeb Mondal, certified Six Sigma Black Belt and IT process transformation consultant, writes "It is not very common to see an organization proactively analyzing its current ERP systems in the normal course of business. Sometimes it so happens that due to some error in the initial business blue print, the organization struggles later and lives with a lot of system wastes without knowing it. Later it becomes a part of everyone’s life. The symptoms of this error could be in terms of complicated workflow in the system, slow systems performance, requirements of new hardware and more visible user frustration.There is a tremendous scope of application of Lean tools in this context. A critical analysis of the current business process and the system flow from the Lean perspective can open our eyes to the root cause of the problem."More

Successful year for e-learning standardization in Europe
Chief Learning Officer
The year 2009 was a very successful year for the European e-learning standardization: "We are very pleased that the first official European Norm (EN) for e-learning was approved in consensus last year," said Christian M. Stracke, vice-chair of the European e-learning standardization body CEN/TC 353.More

How to deal with workplace 'champions'
San Diego Business Journal
Certain employees who see things perceived to be offensive can become the self-appointed "champions" of appropriate behavior in the office. They wear out a literal path to the human resources office. They corner every manager, supervisor or senior executive and rail about the unfair treatment, the hostile work environment, and the certain fact that management is "allowing" these behaviors to take place, to the detriment of all employees who simply want to work in a safe place.More

Federal contracting—responsibly
Human Resource Executive Online
For companies that fight for their annual portion of $500 billion in federal contracts, it's not just about putting in an attractive bid anymore. Paying workers fairly, complying with labor and tax laws, and having harmonious labor relations might turn out to be just as important.More

Emerging business intelligence opportunity - mobilizing the federal workforce
BeyeNETWORK
While it may seem that business intelligence already permeates almost every corner of the business environment, new applications continue to emerge. A case in point, and the focus of this article, is the move to "mobilize" the Federal workforce and redefine where it does its work. At the same time, workforce and workplace mobilization will create significant new opportunities for BI providers.More