ISPI Performance Digest
Mar. 27, 2012

ISPI brings career center to 2012 Conference
International Society for Performance Improvement
In addition to all the networking and learning time attendees enjoy, THE Performance Improvement Conference 2012 will provide complimentary coaching session and hour-long, career-focused workshops for registered conference attendees. Click here for more information and to sign up for a 50-minute session.More

Why process improvement is a human resource issue
Process Excellence Network
Editor's note: This interview features ISPI Advocate Lowe's and CPT Cedric Coco.

Should your HR department play a greater role in leading process change? Most definitely, says consultant and researcher Brad Power. People are critical in sustaining strategy and process improvements, he argues, and that's where human resource departments really can play a bigger role.More

Look to IT for process innovation?
Harvard Business Review
Suppose you're a senior executive at a large financial services company such as Nationwide Insurance or ING. Would you look to your information technology organization for ways to improve customer service? Would you ask IT to come up with ideas for new financial products and services or new ways to deliver them? Nationwide and ING did, and their results offer lessons for broader organizational change and adaptation. More

Survey: 1 in 3 employers lack orientation program for new hires
African Business Review
New-job jitters are common, but some employers aren't helping ease their workers' anxiety, a recent survey from Accountemps suggests. Nearly one-third — 32 percent — of human resources managers interviewed said their companies do not offer a formal orientation program to help prepare new staff.More

Train your hotel team to use the language of hospitality
eHotelier
Although there is no doubt that nonverbal signals such as eye contact, body language and facial expressions strongly help convey meaning during human interactions, the words we choose also affect interpersonal communications. Therefore it's important to help your hospitality and guest contact staff choose their words carefully when interacting with guests, prospects and even their "internal" customers from other departments.More

Rapid e-learning development: Do you have the skills to succeed?
The Rapid E-Learner Blog
A recent webinar with the E-Learning Guild led to discussion about the changing face of e-learning development. With advances in technology, an entire team of people developing e-learning solutions — from a graphic designer to instructional designer to programmer — has been reduced to just a single person.More

Optimal decision-making: Turning data into actionable information
PM Hut
There is no question that data is where we begin, but facts are not enough. What we really need is information — a meaningful interpretation and presentation of the data that gives us insight into a condition or situation.More

Like changing a wheel while the car is still moving
Housing Zone
Process improvement often can be received with impatience and inflated expectations. One of the regular problems is that a particular piece of an organization’s process is asked to be improved in isolation. This is a little like trying to change a wheel while the car speeds along the interstate!More

Employees tell bosses where to change to unlock productivity
HR Review
Research from talent management company DDI among employees across the globe reveals the areas where managers and leaders should improve in order to win over the hearts and minds of their employees.More