Performance Digest
March 31, 2009

Four Lessons On Changing Employee Performance Metrics
from Federal Computer Week
The Obama administration’s call for improving government performance and transparency is welcome encouragement to federal agencies that are trying to improve decades-old employee evaluation and pay practices. Most of them intend to boost overall agency performance by creating evaluation procedures that more directly link an individual’s job goals and achievement to those of the organization. Others, such as the Defense Department, are adopting the approach to support a move to new pay-for-performance compensation programs. More

Workplace Psychologists Provide Edge to Business Organizations
from Newswise
Industrial-organizational psychology is a specialized science that is finding its way into corporate decision-making. As business organizations struggle in today’s troubled economy, which has led to declining revenues, weakened customer bases, layoffs, operational cutbacks and other drastic measures, many firms are relying on industrial-organizational psychologists to help them navigate through difficult times and position themselves for better days ahead. More

Sales Training Gets the Hard Sell
from Workforce Management
Selling requires much more than just product knowledge and a glib tongue. Many companies are trying to grow their own sales teams by using behavioral competencies to teach desired selling skills. More

Not So Basic Training
from Fast Casual
Employee training once meant new hires watching hours of video or reading pages of material followed by a written assessment. With the development of human resources technology in recent years, that model may soon be obsolete. "Those videos are a thing of the past, especially (with restaurant companies) that are on the cutting edge," said Kacy Oden, director of membership relations for Dallas-based People Report. More

Digitization Opens The Floodgates for Process Improvement
from ebizQ
In this very tough economic environment, technologies that seem to be still doing very guessing that the root of all this success is Digitization. There is an enormous effort going on in the world currently to eliminate paper in companies around the globe. Official documents get scanned, right at the mail room, and paper sent off to the archive facility as soon as possible! More

Get the Best Out of Your Boss
from Brand Republic
Determining how to make the most of your leader’s qualities is an important task for internal communicators. In difficult times, the leader has to set the company’s agenda, raise and maintain morale and chart a path forward – all at once. Working with Emotional Intelligence author Daniel Goleman, and management consultancy the Hay Group, PRWeek investigated the six most common leadership styles. So which one is your boss? Read on to discover top tips that will help you transform your leader from The Office’s David Brent into The West Wing’s Jed Bartlet. More

Lean, Six Sigma Management Becoming More Popular at Hospitals
from Fierce Health Finance
A new study has concluded the U.S. hospitals are beginning to embrace Lean and Six Sigma business management strategies to cut costs and boost productivity, despite there currently being little evidence as of yet that these strategies are effective. Lean management focuses on removing waste from companies and processes, while delivering added value to customers. Six Sigma, meanwhile, is to reduce variations in processes, products and services. More