Performance Digest
April 14, 2009

Starbucks U.S. Store Closures Follow Employment Trends
from Media Buyer Planner
A look at the newly-released list of the 200 U.S. stores coffee chain Starbucks said it would close this year shows that many of the planned closures are concentrated in states with some of the highest unemployment figures. More

Bernanke Sees Signs of Economic Stability
from Reuters
That day was clearly not at hand quite yet, since Bernanke said the Fed was exploring an expansion of the types of credit made available through its program to restart securitization markets, known as the Term Asset-Backed Securities Lending Facility or TALF. More

Concentrate on Your Existing Customers
from Wakulla
With the economy still not showing much improvement, it is vital that you focus your attention where you can have the greatest impact on sales. In these economic times, I have seen everything from firms with sales down as much as 70 percent to firms that are still seeing small increases; however, the vast majority is experiencing decreases in sales around 20 to 30 percent this year. Getting new customers is going to be very difficult in these economic times. Most people want less uncertainty in their lives right now, which means that they are less willing to make changes in vendors. More

Pay for Performance Debate Centers on Incentives
from Government Executive
While lawmakers and the Obama administration continue to wrangle over how best to implement new federal pay-for-performance systems, some employee representatives say the salary structure already in place in most of government is sufficient for rewarding performance. "The General Schedule system that's been in effect for a while has ways of rewarding good performance that don't get used," said Terry Rosen, a labor relations specialist with the American Federation of Government Employees. Those incentives include cash rewards and expedited within-grade increases -- also known as quality step increases. More

Business Process Management Solution Drives U.K. Hospital Compliance
from SearchCIO-Midmarket
When the U.K. government mandated that national hospitals reduce patient treatment waiting times by nearly a third, officials at the highly specialized University College London Hospitals (UCLH) calculated that they could comply -- by hiring 12,000 people. Since that wasn't a possibility, they looked into business process management solutions to automate aspects of patient management instead. More

Managing Toxic Employees
from Business West
These days, we often hear stories of toxic assets, toxic waste dumps, and toxic shock syndrome. But increasingly the adjective ‘toxic’ is being used to describe a deplorable employee. This article will identify possible reasons why a seemingly excellent hire turns out to be toxic, or why a long-standing employee has deteriorated into a hostile individual. In addition, we will focus on the proper approach employers should take toward transforming a toxic employee into a positive performer. More

Biden's Chief Economist on President Obama's Plans for the Economy
from Fox News
This is a rush transcript from "Your World With Neil Cavuto," April 10, 2009. This copy may not be in its final form and may be updated. More