ISPI Performance Digest
Apr. 29, 2014

Can you really manage engagement without managers?
Gallup Business Journal
Online retailer Zappos recently announced that it will eliminate the traditional manager role throughout the company to flatten its hierarchical chain of command. Zappos is morphing into a "holacracy" — an organizational structure intended to eradicate bureaucracy and politics, promote self-governance and distribute power more evenly. But how will the company engage its employees with few, if any, traditional managers?More

Get the bottom-line basics on ROI at the next ISPI SkillCast webinar May 21
Whether seeking an initial understanding of ROI evaluation or looking for ways to generate support for ROI within an organization, you can benefit from the next ISPI SkillCast webinar, "The Bottomline on ROI: ROI Basics Description." Led by Dr. Patti Phillips, this event will provide participants with an understanding of ROI and how it can be implemented. In just one short hour — 1 to 2 p.m. EDT on May 21 — you can get an overview of Phillips' renowned ROI Methodology. Register today and check the SkillCast Calendar for additional webinars.More

Study details gaps between generations in the workplace
Human Resources Journal
The generation gap is a popular term to signify the differences between younger and older people. It's typically used in reference to parents and their children, but according to a recent CareerBuilder survey, there also seems to be substantial distinctions between age groups in the workplace.More

Twitter cofounder shares secrets of succeeding without being a workaholic
Stop me if you've heard this before: To succeed, you must eat, sleep and breathe your work. You should put your blinders on, block out all distractions and keep your eyes on the prize. For most millennials, this is the mantra. But Isaac "Biz" Stone, cofounder of Twitter, begs to disagree. It's a wide span of experiences, he argues, that helps drive the creativity and problem-solving you need to rise to the top of your profession.More

Nature or nuture? How EY decoded the DNA of the entrepreneur
Smart Business
Despite their vital role in the global economy, entrepreneurs are often misunderstood. "By developing new businesses, they create jobs, increase economic activity and drive innovation," explains Maria T. Pinelli, global vice chair, Strategic Growth Markets, EY. Yet, she says, decades of academic research into the topic have produced no universal definition of entrepreneurship. As founders of the EY World Entrepreneur Of The Year™ program, the world's most prestigious business award for entrepreneurs, EY undertook its own research to unlock the entrepreneurial DNA.More

The FOCUS Model for problem-solving
Mind Tools
Are your business processes perfect, or could you improve them? In an ever-changing world, nothing stays perfect for long. To stay ahead of your competitors, you need to be able to refine your processes on an ongoing basis, so that your services remain efficient and your customers stay happy. This article looks the FOCUS Model — a simple quality-improvement tool that helps you do this.More