ISPI Performance Digest
May 4, 2010

Change management: Common failures and a checklist for improvement
Pharma Tech
In the pharmaceutical industry, a change and deviation management system is a central part of the overall quality management system for drug product manufacture—often referred to as the pharmaceutical quality system. In accordance with the ICH Q10 guideline, also supported by the FDA, CMS is one of the four key elements that make up a pharmaceutical quality system. The remaining three elements include process performance and product quality monitoring system; corrective action and preventive action system; management review of process performance and product quality.More

Steven Spear on high velocity organizations
Steven Spear senior lecturer at MIT, and an expert on how exceptional organizations can create competitive advantage through the strength of their internal operations, has an answer—high velocity organizations.More

Evaluation: The link between learning and performance
Managers need information with which to make decisions. Systematic evaluation of efforts and results will not only provide this information but also encourage improved performance. While evaluation has always had a place in instructional design and performance improvement, few programs are systematically evaluated to see if participants change their behavior (Level 3) or individual and organizational performance (Level 4) was actually improved.More

Using the RCA process to bring a patient's entire picture into focus
Fierce Healthcare
How often are physicians placed in a situation where they have the time, relationship, trust and information to identify the root cause of a chronic illness? How often are they positioned to truly collaborate with their peers and with their patients? How often are they positioned to move away from a technical fix and toward positioning their patient for an adaptive change based on the root cause of the chronic health issue? Process improvement experts use root-cause analysis (RCA) to evaluate and identify the reason for the cause of a defect in an effort to isolate the one major area adversely impacting and contributing to a defect and the defect's recurrence.More

Recession boosts new ways of working
The recession has provided a big stimulus for the adoption of new ways of working as companies respond to pressure to reduce overheads such as business travel and office costs and encourage their staff to work more flexibly. A new report by New Ways of Working, a member organization focused on alternative workplace solutions, has found that the adoption of what it terms "alternative workplace practices" has accelerated sharply since 2008, with four of 10 companies surveyed saying that they have put programs in place over the past two years.More

Research shows that great innovators are made, not born
Reliable Plant Magazine
Innovative entrepreneurship is not a genetic predisposition, but is the product of honing five discovery skills, according to research conducted by Dr. Jeffrey H. Dyer, professor of strategy at the BYU Marriott School of Business. Dyer discussed his research at the Utah Technology Council's recent industry breakfast.

What is the future of MBA education?
Working Knowledge
Business schools are positioned on increasingly unsteady—and unpopular—ground. MBA enrollments fluctuate or decline; recruiters voice skepticism about the value of newly-minted MBA degrees; and deans, faculty, students, executives, and a concerned public wonder what business schools can or should do to train knowledgeable, principled, and skilled leaders.More

Hey CIOs, your proteges want better work experience
Business Week
Hands-on experience leading an enterprisewide project is the best way to get ahead, according to an exclusive CIO magazine survey of 100 respondents identified by their managers as up-and-coming IT leaders. Mentoring or coaching by internal (37 percent) or external (53 percent) leaders also ranks among the most frequently cited leadership development opportunities of interest. Aspiring leaders face obstacles, however. Thirty-nine percent of respondents said they lack time to devote to their career development, while 19 percent said they lack management support.More

Learn to manage your personality traits
The Washington Post
You've seen it happen. That superstar employee on the way to phenomenal success peters out, gets fired, is demoted, or burns out and leaves. Don't let it happen to you. You can prevent your own derailment from the fast track to success if you recognize aspects of your personality that can quickly morph from strengths into weaknesses.More