ISPI Performance Digest
May. 30, 2012

Are you ready for the process revolution?
Document
It's surprising to see any reluctance in the workplace to exploit mobility. While businesses are being revolutionized by smartphones, tablets and easy access to the cloud, many managers have a wait-and-see attitude or have made little progress toward paper-free processes that would enable mobile adoption. In a recent AIIM study, "Process Revolution: Moving your business from paper to PCs to tablets," only 24 percent of companies have a mobile-enabled business process in place — and 30 percent still rely completely on paper processes.More

Wasting money: The cost of getting engagement wrong
TLNT
Creating a culture of recognition is a foundational element to creating an environment in which employees choose to engage. Hallmarks of just such an engaging culture (in order of importance to employees) are trust, recognition and rewards, as reported by recent research out of Australia. Ignoring the importance of employee engagement is incredibly costly. How much money are you wasting every year by ignoring engagement? More

William Shatner, Conan O'Brien and process improvement
PEX
Stories have been used throughout human history to entertain, engage and educate people of all ages. In all their forms, stories share a common goal: to convey ideas. According to Chip and Dan Heath, the authors of "Made to Stick," storytelling is one of the six attributes of ideas people understand, remember and rely on to influence their behavior. And isn't that the goal of the continuous improvement practitioner? Let's turn to two highly successful storytellers for insight that applies to improvement efforts.More

Calm in the eye of the storm
PM Hut
Storm chasers are professionals (or should be) who watch for tornadoes and hurricanes during the summer months in the southern and Midwestern United States. Though most are trained and experienced in what they do, they can in no way control the direction a storm will take. What does this have to do with program and project management? Both situations demand the person in charge to cope with a high degree of ambiguity and complexity while remaining calm under any kind of pressure. Although every situation on a program or a project is different, there are some principle suggestions for dealing with the difficult situations on projects and programs.More

Promote transparency, performance, equality to boost culture
Talent Management
If organizations focus on these three key areas, they will be able to move toward a healthier, more positive corporate culture. Transparency, performance-based behavior and egalitarian work culture foster employee development at all levels of an organization. More

Creative leadership: Managing complexity to achieve alignment
Forbes
If creative leaders are forged in the day-to-day work of organizations, not simply born or gifted with their strengths and talents, then the organization, both its character and complexity, becomes a critical ingredient in achieving any success as a leader. That's why creative leaders are more than individuals with vision. They must be key players in their organizations and take the time to assess the complexity of the organization and the individuals who work there. They must see beyond the apparent limits of complexity to the opportunities it presents.More