ISPI Performance Digest
June. 1, 2010



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Training workers to leave for a better job
CNN
After 12 years on the job, Derek Christian was tired of selling cleaning supplies at Procter & Gamble and yearned to become an entrepreneur. So in 2007, he acquired My Maid Service, a cleaning company in Lebanon, Ohio, that catered to the needs of an affluent clientele in Cincinnati. The company already had healthy sales of $260,000 a year. But Christian quickly zoomed in on the major obstacle holding back higher revenue: staff turnover. No one grows up wanting to clean houses for a living. My Maid Service's employees lasted an average of just four months each. That led to customer dissatisfaction, since clients didn't want a changing cast of cleaners entrusted with their house keys. The turnover rate that first year was 300 percent, forcing Christian to spend most of his time hiring and training staff. Pay hikes alone didn't seem to be enough to keep staffers with the company. So Christian brought in a consultant, who helped him come up with an unusual solution.More

Pilots and doctors are tested for competence: Why not leaders too?
Psychology Today
Want to work as a pilot, lawyer or doctor? You'll need to study hard for years and then pass a tough exam. It makes sense to make it hard to enter these professions — lives are at stake. Plus, the bodies of knowledge in these professions have been largely agreed upon, and there are ways to test for competence. Want to be political leader? You might have to go to a university, but there's no need to have studied the field of leadership. A 'bachelors of whatever'will do. And there's certainly no exam to pass. Instead, the requirements for entry into politics are good looks, political connections and a whole lot of money. Can't hold a knife steady? You'll never make it into an operating theater. Can't make a complex decision under pressure? No problem, have a tilt at leading a nation.The trouble is, political decisions also put lives at stake, generally in massive numbers.More

ISPI SkillCast: Evidence-based training: Moving beyond fads and fiction in workforce learning
ISPI
Are you wasting resources on training myths? Come to this session for a preview of Ruth Clark's new book: Evidence Based Training. During the session, Ruth will reveal the research behind three prevalent training myths and review brain-based proven training strategies to replace them. Specifically we will look at the psychology and evidence regarding: learning styles, the best use of visuals and audio to promote learning, when to use and when to lose animations, which delivery media teach best, and the what, when, why and for whom of three instructional architectures: Show and Tell, Stair Step, and Immersive.More

It's time for human resources to get creative, says HR Strategy conference
The Lawyer
Human resources strategy is no longer just about managing redundancies; it now requires a creative engagement with a new legal world. That was the message from The Lawyer’s annual HR Strategy recent conference.More

What is business intelligence?
BeyeNetwork
Richard Herschel wrote in BeyeNetwork "I was looking at a knowledge management website, and all I found was information that basically described business intelligence. The site did talk about classic knowledge management issues, such as knowledge transfer, tacit knowledge and knowledge sharing, but the business intelligence issues were more dominant. The issues described included such things as the role of the data server and the buoyancy of business intelligence software sales, and business intelligence vendor market share."More

10 steps to Twenty First Century BI and performance management
Intelligent Enterprise
For optimal decision-making, executives must ensure that business and management processes are supported with useful, actionable information. In providing this decision support, business intelligence (BI) is a key technology that enables organizations to understand and act on the information received from and stored in various sources. Executives and managers from finance, sales and marketing, customer service, human resources and operations are also making performance management a priority. They seek to monitor more effectively the functioning of people and processes, align them with organizational goals and improve their results.More

5 factors in sustained high performance
The Grapevine Magazine
The first challenge in selection is job fit, the second is usually organization or culture fit. The real payback in effective selection comes from selecting candidates with the greatest potential to deliver sustained high performance. Past performance can be a very effective predictor of future performance, but only where the job move is more or less a "like for like" move. The better candidates will of course be looking for career progression, and this is where understanding, and being able to accurately measure a person’s competence, and their potential to develop further is vital. Research into high performance is at the heart of Newgrange Consultants' work.More

The future of the future: The virtual workplace is a "must," not a "should"
KM World Magazine
The authors of this article wrote "In our previous article, we discussed how KM and cloud computing were converging to form the knowledge cloud. As we were writing that piece, the Washington, D.C., area was recovering from "Snowpocalypse," the blizzard that managed to shut down the offices of many U.S. government agencies for four days, at a cost of around a half-billion dollars. Little did we know that only a month later we would be participating in a panel with four other experts specializing in business continuity, telework, workplace culture and cloud services. Although the initial topic was the need for organizations to move aggressively toward creating virtual work environments, it quickly expanded to include those other areas."More

Flexible working tops benefits wish list
Management-Issues
PricewaterhouseCoopers quizzed more than 1,000 professionals in the U.K. and found that flexible working arrangements were rated the most important benefit by almost half of those questioned, with the second most popular benefit — performance-related bonuses — cited by just one in five.More

Improving your business process 101: A guide to major frameworks
Pallet Enterprise
During the last four decades, business organizations have undergone an intense focus on improvement processes designed to reduce waste, enhance efficiency, cut costs, improve quality and overall make enterprises run better. These improvements have come in the form of frameworks that are a collection of ideas and traditions under a set of guidelines. Some of these frameworks need heavy support from information technologies, and some are more like a philosophy or set of organizational cultural guidelines. This article provides a summary of the basic frameworks as well as examples of how wood products firms are adapting some of them to make their companies more competitive. More