ISPI Performance Digest
Jun. 4, 2013

Hook the front line on performance improvement habits
Bain & Company
The operations of energy utilities, retail banks and telecommunications providers are, on the surface, quite different, but what they have in common is the requirement that large numbers of frontline staff "do the right thing" within an operating environment that affords a certain level of autonomy. That poses a major operational challenge, yet we have observed companies in these industries and others that were able to create substantial improvement in performance using a common approach.More

Strategic themes: How they're used — and why
Balanced Scorecard Institute
If you have ever embarked on a remodel of your home or office, you quickly learn that load-bearing walls not only play a critical role in supporting the entire structure of your building, but their placement and design may actually dictate what you can and cannot do in terms of redesigning the layout and function of your space. The same is true of strategic themes. They provide structure, support and often boundaries for your strategic balanced scorecard. More importantly, they define your business strategies and business model.More

How companies must change
CNN Money
What is it that you most want to change about corporations? The question was put to an elective program at London Business School, and there are three deep frustrations the 50 students shared.More

3 signs you're too busy to be brilliant
"Fail fast, fail often" is popular and appealing. The people who promote this approach would have us believe that leadership is achieved by mere momentum alone. But it's not how you produce great work. There are three signs in leaders who have the ability needed to produce outstanding work, but who have instead been conned into joining the ranks of shippers.More

5 lessons for mastering your mission
Do you know your company's mission statement? Do your employees? Is your mission statement an accurate reflection of the company as it exists today? Do you even have a mission statement?More

7 strategies for simplifying your organization
Harvard Business Review
Over the past several years we have heard hundreds of managers talk about the negative impact of complexity on both productivity and workplace morale. Agreeing on complexity as a problem is one thing, but doing something about it is quite another — particularly for managers who are already overworked, stressed and can barely keep up with their current workload.More