ISPI Performance Digest
Jun. 18, 2013

What 10-foot noodles have to do with competitive advantage
Harvard Business Review
"A properly integrated business model forms the essence of a company's competitive advantage," Mark Johnson advises. That quote ran through consultant Scott Anthony's head as he watched a young man in a track suit twirl a 10-foot noodle tableside in a Shanghai restaurant. But it wasn't just any restaurant; Hai Di Lao churns out $500 million in revenue each year and is poised to break into the U.S. market. What does it know about company-wide performance and competitive advantage in the marketplace?More

Sustainable business has never been more important for corporate America
The Guardian
Marc Gunther, U.S. editor-at-large for The Guardian, calls on companies to wake up to the challenges of the sustainable business agenda.More

To build high performance, remember the power of 'Thank you'
Business Management Daily
High-performing teams have well-defined goals, systems of accountability, clear roles and responsibilities and open communication. Just as important, teams that foster cohesion with a sense of gratitude among team members perform better on a number of dimensions. Research demonstrates that when employees feel valued, they have high job satisfaction, are willing to work longer hours, engage more productively with co-workers and supervisors, are motivated to do their best and work toward achieving the company's goals.More

A technique to bridge the gap between marketing and IT
Harvard Business Review
Here's a familiar story: Marketing conducts research ("Big Data"! "Analytics"!) and uncovers new customer insights; it then turns to operations to translate the insights into action... and hits a wall. The people in operations are too focused on fulfilling internal requests and service agreements to worry about customers, the ones paying real money. This classic breakdown between marketing and IT is being bridged at a few leading companies such as ING, the Netherlands bank.More

Why certification is important
Business Management Daily
Great administrators are known as those who do their best, work at the top of their game and who work like they are in a profession of choice. One of the strongest ways to send that message is when you choose to become certified. Certification demonstrates to those around you that you can set goals and achieve objectives — you can be trusted to go the distance. So why should you choose to become certified?More

Online experiential learning: Helping people practice and perform
Towards Maturity
The new Towards Maturity In-Focus Paper sheds light on how to use online experiential learning to build skills at work. Organizations are using online experiential learning technologies to create deeper learning experiences for learners that go well beyond the more traditional approaches to online learning.More