ISPI Performance Digest
Jun. 19, 2012

Creating an inclusive workplace
InsuranceNewsNet.com
Editor's note: Walgreens is an Organizational Member of ISPI.

Anecdotal evidence suggests that many companies would like to employ people with disabilities, yet many doubt their ability to keep these individuals safe on the job. When Walgreens began to plan a new distribution center in 2002, the company focused on an integrated work environment in which employees with and without disabilities would work side by side, doing the same jobs for the same pay, being held to the same standards. Now in its fifth year of operation, the facility's operational data sheds light on the results of their initiative.More

The end of performance management (as we know it)
Management Innovation eXchange
Traditional performance management has run its course. It does not make us the agile and human organizations we need to be. Can we learn something from traffic? Can self-regulation be an alternative to more traditional ways of managing performance in increasingly complex environments?More

Are performance targets distracting?
Process Excellence Network
The visibility into performance that is provided from performance dashboards and scorecards is a mixed blessing that can often result in unintended behaviors. Is your organization paying attention to the wrong things? More

How to turn a group into a team
PM Hut
Have you ever been at the close of a staff meeting when the CEO said something like, "Remember, we're a team, so let's keep up the team spirit." As you hear this, you think to yourself, "Everyone is doing their own thing; how can this be a team?" If you have ever thought this way, you were probably right. Most so-called "teams" are not teams at all, and usually when we hear words like "teamwork" or "team spirit," the speaker has in mind certain behaviors and attitudes that are helpful, but that don't define a team.More

Why it's better to copy than innovate
Professional Manager
Barely a week goes by when companies are not implored to unleash the innovative potential of their employees. Companies such as Apple are held up as exemplars of what can be achieved by being innovative and creative. But is innovation overrated? Can copying your rivals be a better source of business advantage?More

Learning research: Good for what?
Learning Solutions Magazine
You may think learning research is pie-in-the-sky stuff meant only for people who enjoy big words and obscure concepts. Or you may be interested in research only when you're trying to convince your boss that your group needs to do something differently or to sign off on buying something. Actually, you should be interested in research for a lot of reasons, but the main reason is to improve your own practice. But to use it to improve your practice, you need to understand it.More

Super-competent speaking: Before and after tips
Training
Research indicates that 90 percent of audience members forget every brilliant thing you uttered within 30 days. To keep your message from becoming part of this depressing statistic, interact with the audience both before and after your talk — in ways that help them affix your message in their permanent memories.More

How trainers can manage their social media brand
Mindflash
Social media and social networks, to say the least, have become one of the most common ways for people to communicate. Just about everyone — even your mom, probably — has connected somehow with someone else through a social media tool. That makes it an exciting time, but also one with entirely new risks, especially for professionals with a reputation to uphold. For better or worse, all of your social media entries are out there, in public, for the entire world to see. More