ISPI Performance Digest
Jul. 10, 2012

Win your registration and stay for THE Performance Improvement Conference of 2013
International Society for Performance Improvement
The International Society for Performance Improvement's (ISPI) THE Performance Improvement Conference for 2013 is in Reno, Nevada. THE Conference provides you with an opportunity to learn from masters of performance improvement and attend workshop sessions that focus on results and report real outcomes. Plus you can meet professionals from around the world and form networks to last throughout your career. You can win your way in (registration), win your stay and other prizes. See how. More

Using the latest learning technologies: A United Nations case study
Training Journal
The Office of the United Nations High Commissioner for Refugees, or UNHCR, encompasses 8,000 staff members who lead and coordinate international action to protect refugees and resolve refugee problems around the world. To do this effectively, staff members need be equipped with the latest guidelines, best practices and skills — and one of the most effective and cost-efficient ways of making this training available to people who are widely dispersed around the globe is via the latest learning delivery technologies.More

Vanity Fair: Microsoft destroyed by 'stack review' process
Business Insider
Vanity Fair published a big story on Microsoft in July, written by investigative reporter Kurt Eichenwald. Unlike much of the press Microsoft has been getting lately, this story doesn't look all that positive. Here's one big internal problem with Microsoft, according to Vanity Fair: Eichenwald's conversations reveal that a management system known as "stack ranking" — a program that forces every unit to declare a certain percentage of employees as top performers, good performers, average and poor — effectively crippled Microsoft's ability to innovate.More

5 ways to use social media to drive process improvement
PEX
Forrester believes mobile computing and social media are two technologies that will fundamentally change how we operate. They will change how employees do their jobs, and they will change how customers interact with us. As such they are technologies that can't be ignored if we're going to ensure that our processes are as good as they need to be.More

The Japanese secret to boosting productivity
American Express OPEN Forum
"Kaizen" roughly translates to "change for the better" and puts creating customer-defined value at the center of all business activity. The irony is that while kaizen may be a Japanese word, responsible for Japan's quality progress, it is an American-made performance improvement method, born during World War II.More

Learning to get the most from a performance chain
Training
In the animal world, the food chain is the most critical driving force. In the business world, it's the performance chain — defined as all the tangible and intangible elements that have to move from the moment you trigger demand until you have cash in the bank — all the ins and outs that have to work together and align to your target customer experience to drive the outcomes you want.More

10 questions global talent development managers should be asking
HR.com
Whether you're a seasoned professional with years of global experience or new to managing a talent development function that crosses borders and languages, the challenges that come with leading a global talent development function can be intimidating. With disparate sets of employment laws and regulations, varying communication and learning styles and complex logistics that come with crossing times zones and languages, one universal truth becomes quickly evident when developing talent around the world: There's rarely a "best" practice that works well everywhere. The key to leading enterprise-level global talent development functions lies in finding the right balance between centralized controls and local flexibility.More

Breaking down knowledge silos with the social layer
CMS Wire
In the early days of Enterprise 2.0, social software was great for basic, toolkit-style functionality. Blogs and wikis provided convenient frameworks and reference materials for doing customized tasks. There wasn't much functionality for businesses that ran a great number of routine processes. But social software has changed, and changed quickly.More

Improving managerial performance, 1 reflection at a time
RU Training
In case studies of human performance improvement interventions, it's interesting to note the interventions learning professionals provide at each level of an organization's executive structure. It seems emphasis for performance intervention usually is placed primarily on the front lines. In other words, focus on training, behavior change and assessment is directed toward those producing the product or service to the end consumer. What about the people at the top?More