ISPI Performance Digest
Aug. 3, 2010

Unleashing the power of the informal organization
Human Resource Executive
As our economy struggles to rebound from the worst economic crisis in recent history, the global workforce has understandably been shaken. Fortunately, we can learn from those who weathered the turmoil of late 2002 and found ways to engage employees in the economic turnaround. And, HR executives have a critical role to play in these efforts. For example, by 2002, Texas-based Reliant Energy was sent into a tailspin by chaos in the capital markets, deregulation of the Texas electricity markets and the collapse of corporate neighbor Enron. More

Success factors into acceptance of change
The Oklahoman
Steering an organization through the murky waters of change is perhaps the most daunting challenge of organizational leadership. The most successful organizations recognize that change is seldom just isolated to technology and processes, but usually has the greatest impact on people. The most effective change management efforts usually address the following factors.More

Back to School with ISPI and Rossett, Gayeski, & Rosenberg
ISPI
As the month of August begins, we are starting to see signs of the new school year approaching. Store shelves are lined with supplies, lunch boxes, and backpacks. Everywhere you turn, the focus is Back to School. ISPI believes September is a perfect time for you to head Back to School with us, and jumpstart your professional development. You can still buy that new fall outfit or the latest writing gadget but since our program is online, there’s no need to worry about packing bags, making a flight, or changing rooms for each presentation. The only requirements are a computer, a telephone, and an interest to learn the latest tools and tips for better workplace performance. Join featured speakers Allison Rossett, Diane Gayeski, and Marc Rosenberg online on September 13, 2010, from 12:00-4:00 p.m. Eastern Time in ISPI's virtual classroom and experience learning at its best.More

William Considine embraces Lean Six Sigma to improve Akron, Ohio's Children's Hospital
Smart Business
The price tag was $3.5 million. For a renovation that would allow for an additional 3,000 surgeries a year and for a leading hospital with gross patient services revenue of $709.5 million, $3.5 million wasn't going to break the bank. But it was still $3.5 million. And, in the end, it was $3.5 million that Akron Children's Hospital didn't have to spend. The renovation was proposed for the sterile processing department, the place where surgical instruments are sterilized. The department just couldn't support the increased demand that was asked of them. Naturally, when that happens, the first thoughts turn to either more employees or maybe more space. Akron Children's had the same thought. But before it brought out the hammers, it asked members of the department and of the hospital’s Lean Six Sigma team to review the problem.More

Does the fall in working hours point to culture shift?
Management Today
The recession has seen a big rise in part-time working. Has it changed the workforce for good? Our recent economic woes appear to have done more for work-life balance than any number of HR policies: as business has slowed, staff have been cutting back on the long hours they were working during the boom years, according to the CIPD. What's more, there's been a big rise in the number of people — particularly men — working part-time. The CIPD reports that working hours have started to rise again over the last year, but there's surely a good chance that some of these changes will be permanent. If so, this may not bode well for the economy — since it will limit overall output — but it could be good news for family life and gender equality. More

Is your packaging line operating to full capacity?
Pharmaceutical Technology Magazine
A few years ago, the expectation was that big pharmaceutical companies would become R&D and sales and marketing organizations, with manufacturing being subcontracted. Given the failure in the yield of many R&D pipelines, it seems that many companies have lost faith in their ability to create new chemical entities and are now refocusing on improving their core manufacturing processes and looking towards new investments in growth markets. As a result of this altered focus within the pharmaceutical industry, there has been a rise in the numbers of investments in the areas of biopharmaceuticals, consumer healthcare, OTC medicines and generics, but generally manufacturing is becoming more important.More

Who really gains from M&As?
Management - Issues
Whatever their motivation, the fact remains that mergers and acquisitions are a risky business. Be it a desire to gain access to new technology, increase market share or achieve economies of scale, M&As rarely live up to the expectations trumpeted by the acquiring company's management. Just how unsuccessful is illustrated by a 2007 study of more than 200 major European M&As by consultancy, Hay Group. This found that senior business leaders believe that fewer than one in 10 M&As were "completely successful" in achieving their stated objectives.More

Invitation to Present at THE Performance Improvement Conference 2011
ISPI
ISPI is inviting all members to submit a proposal to present at THE Performance Improvement Conference 2011, April 10-13 in Orlando, Fla. The goal is to shape the future of performance improvement through learning, teaching, collaborating, and networking. Educational sessions are designed to focus on current and emerging issues, best practices, and opportunities facing the performance improvement field. More

Why real-time performance reviews are so essential
Reliable Plant Magazine
On the list of things that are done for all the wrong reasons in organizations, performance reviews would have to rank near the top. They end up being "check the boxes" exercises that have little influence on performance because they take place after the fact. The typical performance review is the equivalent of landing an airplane and asking, "Now, where are we?" It's a little late in the game for that question. One of the worst things about reviews is the use of numerical values to rate performance. More