ISPI Performance Digest
Sept. 6, 2011

Creating an outcomes-based culture: How to engage frontline staff in process improvement
Becker's Hospital Review
Health care reform has drawn a great deal of attention toward bending the cost curve in health care, and the Affordable Care Act introduces a number of new programs and initiatives that aim to achieve this. Value-based purchasing, accountable care organizations, bundled payment pilots, medical homes — it's enough to make anyone's head spin. But, when you break it down, all of these are just different ways of going about the same goal: better care that costs less. More

On-the-job training still funded
Wilkes Journal-Patriot
It seemed too good to be true when Kenneth Bumgarner of Millers Creek sought the job of sales manager at Duncan Gun & Pawn in North Wilkesboro, N.C., through a federally funded program that paid most of his salary in a six-month training period. The only paperwork involved with the federal On the Job Training Program was filling out Bumgarner's time sheet so Duncan could be reimbursed and reviewing his job performance halfway through and at the end of his training period.More

Bringing Performance Improvement Techniques to Your Managers and Supervisors
International Society for Performance Improvement
Every day, managers and supervisors observe the performance level of their work groups and compare it to a desired level of performance, such as a work standard or goal. They lack a systematic and systemic approach to analyzing performance gaps and their underlying causes before selecting their solutions. Join ISPI to put yourself in a better position to bring models, tools and performance improvement techniques to your managers and supervisors.More

Workplace productivity at risk as survey shows 55 percent of GCC employees not engaged at work
Business Intelligence Middle East
Employee engagement has emerged as a significant growth inhibitor in the global business community as a recent international survey has shown that more than half of employees are not engaged at work, while nearly 2 of 10 employees are actively disengaged. More

Strategic planning the Wikimedia way
Management Innovation eXchange
In 2010, the Wikimedia Foundation, a small nonprofit organization supporting Wikipedia and related projects, turned the conventional approach to setting strategy on its head. Against a backdrop of slowing Wikipedia contributions and a declining number of active editors, the foundation turned where it always has turned for answers: to its worldwide community of volunteer "Wikimedians." The result: a powerful vision for the future, a re-energized community and a powerful set of insights and design principles for far-flung collaboration.More

How social learning can create top performers
B2C
Today, more business-to-business customers rely on the Internet and social media — as opposed to relationships with salespeople — to learn about products and services and make buying decisions. To remain relevant and engage more effectively with customers and prospects in this challenging sales environment, representatives must combine their efforts and openly share best practices and market intelligence.More

Productive performance: Optimizing individual performance, realizing potential
Personnel Today
The recession has focused minds on the importance of individual performance, with many organizations learning performance management processes based on 1950s business theory will not work. Although the recession has tempered immediate expectations, the underlying socioeconomic pressures remain. Workers expect to be able to influence their personal circumstances, have more control and feel "part of" rather than "done to."More

Structuring a training plan
HRM Asia
"It does not matter so much whether the numbers of staff who have undergone training or budgets go up or down, as training and development is based on needs — not to satisfy some trend or to make up numbers," says Raymond Yip, senior manager of Group HR for Qian Hu Corporation, an ornamental fish and accessories company.More

Set the stage for continuous improvement
Chief Learning Officer
With the right road map to align leadership and education to reinforce a shared vision, mission and values, companies can build a culture to uplift spirits and performance.More