ISPI Performance Digest
Sept. 14, 2010

Should CEO be a team job?
CNN
Cathie Lesjak, the interim CEO at HP, has a lot to manage. Last week, the battle with Dell for the acquisition of 3PAR, a battle HP ultimately won, dominated the U.S. business news headlines. Today, HP announced the acquisition of yet another company, ArcSight. The lack of a permanent boss, in other words, hasn't slowed the company's growth plans at all. Meanwhile the firm is still in the spotlight as it tries to enforce agreements former CEO Mark Hurd signed, but apparently did not intend to keep, perhaps due, as the New York Times pointed out, to their incompleteness.More

The role and importance of the training function
IT Web
South Africa is experiencing a rapidly changing workplace because of the changes in value systems, new technologies, greater involvement with international competition, participative management, development of new products and the forever shifting sand of industrial relations. All this necessitates that governments set aside a percentage of the budget to train, retrain and develop its workforce. It is estimated that South African organizations spend an average of 2.7 percent of their payroll on one or the other form of training.More

ISPI SkillCast: Working together when you are apart: Web-based collaboration tools
ISPI
The cost of travel means teams that are not co-located must rely on collaborating via the web. Unfortunately, this sounds better than it works. You can waste a lot of your team's time just trying to operate the web tool. This session will provide a decision matrix to help you evaluate your needs and the tools that will help meet them. We'll discuss how these tools can help your distributed work team be productive virtually. More

Why big companies matter in job creation
The New York Times
Steve Lohr recently wrote in The New York Times, "I wrote a column on Sunday that started with some recent research that redefines the long-held assumption that small companies create most jobs in America. Once the age of a business is taken into account, the research found, there is no difference in the job-producing performance of small companies and big ones." "Size plays virtually no role," says John Haltiwanger, an economist and co-author of the study. "It's all age — start-ups are where the real job-creation action is." More

Unlock your team's strengths
Management Today
With spending cuts looming, there's a good chance a recruitment freeze will be inevitable in many companies — which makes this the perfect time to start thinking about how you can get the most out of your team. The evidence is clear that, where managers help their staff to focus on their strengths and how to use them, they are generally more engaged. So Management Today asked Paul Fairhurst at the Institute for Employment Studies for the ten best ways for managers to start helping their team play to their strengths better.More

The value chain: No longer just for task-related processes
Reliable Plant Magazine
Would you like to maximize the value impact of your talent management process? Consider conducting a value chain analysis of your organization's logistical activities for recruiting, hiring, retaining and growing your human capital. Companies most often think of the value chain as it relates to manufacturing and technical processes. Seldom do companies think about their value chain when designing talent management processes. Yet, to maintain competitive advantage — especially during hard times — managing the human resources value chain is a critical component of an organization's future success. More

Business process excellence certification: Implications of a shift in focus
Six Sigma & Process Excellence
The recent Global Business Process Excellence (BPE) benchmarking survey indicated that BPE professionals are shifting their focus from cost reductions to revenue generation, and that the most successful of these initiatives are explicitly linked to their competitive business strategies. This shift from an internal to an external focus requires an understanding of an extended set of statistical tools — tools associated with collecting and analyzing the Voice of the Market (VOM). Most Lean and Six Sigma certification programs; however, fail to address some of these tools altogether or address them in ways that are not clearly linked to customer feedback. More

Innovation stifled by senior management
Management-Issues
Why are some companies so much better at product development and innovation than others? One answer, according to recent research, is the extent to which senior management is involved in the creative process - or more accurately, are not involved. Because the secret to successful innovation seems to be to keep senior managers as far away from it as possible. Market researchers The Nielsen Company examined the innovation processes at 30 large consumer packaged goods companies operating in the United States. What they found is that companies with less senior management involvement in the new product development process generate 80 percent more new product revenue than those with heavy senior management involvement. More

Teacher performance: Merit pay must look far beyond test scores
The Oregonian
A recent editorial in The Oregonian noted the growing interest in tying teacher performance to student achievement. The Obama administration is calling for states to develop databases that enable achievement to be linked to teacher performance and teacher preparation programs. Educators have not rejected pay for performance out of hand. A closer look reveals that educators and teacher unions are open to new ideas and can be productive partners in education reform. More