ISPI Performance Digest
Sept. 28, 2010

Learning gets switched on
Chief Learning Officer
As economic recovery continues to take shape, forward-thinking organizations are keeping the spotlight on their most valuable assets: people. Part of creating an environment in which employees can do their best work is to provide them with ample learning and development opportunities — and in a global corporation like GE Energy, the focus is no different. Bill Meeker, chief learning officer for GE Energy, has set his sights on talent retention in recovery, viewing learning and development as key to this effort.More

Becoming a change agent
Chief Learning Officer
Tomorrow's leaders must not only embrace change — they must create it. This requires a set of four essential skills that CLOs can help them develop. It's tempting to resist change in favor of the status quo. The problem is that in today's business world, change is the status quo. According to Harvard Business Publishing's annual survey of learning executives, building the capacity to contend with the increasing pace of change is a top leadership development priority. While change management is an established field of management study, survey respondents reported that change has a new spin. The new goal, they say, is to develop leaders who do more than manage change — they create change. More

ISPI SkillCast: Quality tools & human performance technology
ISPI
Join ISPI's first SkillCast Webinar of the new 2010-11 season. Join Tom Berstene of Workplace planning Associates as he shares the Seven Basic Tools of Quality, the Seven Management Tools of Quality, and a handful of advanced tools used in Quality while discussing the implications for HPT practitioners. These tools are designed to help improve the products and services of any organization while promoting innovation, communication and planning. If you want a better understanding of quality tools, their purpose and uses, and the decisions they are designed to support — then this SkillCast is for you!More

Turn agile
Business Standard
Recruitment process outsourcing is a promising option to identify the right talent. It's a fact: The recession has given way to a fitful economic recovery. Companies are once again looking to grow, and they know they need the talent to do it. Beyond that, the future is less certain, and nowhere is uncertainty more evident than in talent acquisition. In building their talent acquisition strategies, companies face fundamental questions. What makes a great employee at a time when expectations constantly evolve? How do you quantify the characteristics likely to be found in a quality employee? How do you measure, manage and improve employee success over time, and how does a company meet hiring expectations with limited recruitment resources? Looking for an answer? Think "agility." More

How to lead change
Manufacturing Digital
Driving change is one of the most daunting tasks manufacturers face, and a staggering proportion of change initiatives ultimately fail. So what are the secrets of leading change successfully? "Good leadership is absolutely critical in change management," said Drew Locher, Managing Director of Change Management Associates. "Change is about taking people to places they don't know they need to go, and that is the essence of leadership."More

10 questions to ask your customers
Management-Issues
Lots of organizations invest a lot of time, money and effort in getting customer feedback. But much of this time and money is wasted. Why? Because they either ask the wrong questions or they ask lots of questions but don't actually listen to the answers or worse, they listen to the answers and then do nothing about what they hear. Customer feedback is a great source of ideas, opportunities, improvements and it demonstrates to your customers you care — provided of course you do listen and then take action. More

32 percent of workers believe their workplace hinders ability to lead healthy lifestyle
Reliable Plant Magazine
Despite the vast majority of workers believing that it is their employer's responsibility to create a healthy working environment, nearly a third of employees feels their workplace actually hinders their ability to lead a healthy lifestyle, according to new independent research commissioned by the World Heart Federation and conducted by Opinion Health.More

3M's innovation revival
Fortune Magazine
Marc Gunther wrote in Fortune, "3M is everywhere. That's the point George Buckley, the chairman and CEO of 3M, is trying to make as he talks about his favorite subject, inventing things. Last year, he says, "even in the worst economic times in memory, we released over 1,000 new products." As if on cue, Buckley's new iPhone rings, showing a photo of his daughter. "Daddy's in a meeting," he says, and hangs up. "I'm told there's some 3M inside that phone," I say. Buckley replies, "There's lots of 3M inside." He can't say exactly what 3M gadget is in the iPhone; Apple's skittish about such things. But point well made: 3M is everywhere."More

Is the LMS dead?
Chief Learning Officer
Social networking, Web 2.0 tools, online collaboration — these are all concepts that have forever changed the technology world and the way we interact with each other online. These solutions also represent a significant milestone in the evolution of learning management. As a result, the learning management system (LMS) has been reborn to include social networking and collaboration tools that capture informal learning and foster internal collaboration. Learning management has evolved in both of these areas to drive workforce productivity and innovation; facilitate information sharing and employee collaboration; and extend formal, informal and just-in-time learning initiatives across the enterprise.More

How utility companies can keep customers with Six Sigma
Six Sigma & Process Excellence
As the global economy heads slowly but surely into recovery, businesses will be making it their priority to both retain old and attract new customers. However, with their competitors aiming to do exactly the same thing, they will have to develop a sound customer service strategy to ensure they remain in favor. One way an increasing number of firms are opting to improve their customer experience is by adopting Six Sigma. The business management strategy is centered on cutting out errors and inconsistencies, which are exactly what put customers off from re-using a brand, meaning Six Sigma is useful for any customer focused business.More