ISPI Performance Digest
Oct. 1, 2013

Taking measure: Moving from process to practice
Grant Thornton
Measuring performance is crucial for identifying what agencies are doing well and where greater work and attention is needed. To bolster performance management in agencies, Congress passed the Government Performance and Results Modernization Act of 2010, which formally established the positions of chief operating officer and performance improvement officer. How has performance management been impacted by the legislation? Where have advances been made and what challenges remain? That's what the Partnership for Public Service and Grant Thornton set out to understand in the new report, "Taking Measure: Moving from Process to Practice in Performance Management."More

Los Angeles mayor makes performance measurement a city strategy
Los Angeles Times
They appear to be routine job interviews: One by one, the top managers of city agencies spend an hour with Los Angeles Mayor Eric Garcetti as he ponders who should stay and who should go. But with Garcetti wrapping up three months of evaluations, far more is at stake than who will administer parks, libraries or traffic lights. The mayor's sessions with city managers are the first move in what he is portraying as a signature initiative: a top-to-bottom modernization of an often-lumbering, 50,000-person bureaucracy that controls the critical machinery of daily life in Los Angeles, from the water supply and power grid to the police and fire emergency dispatch system.More

14 meetings technology trends to watch for in 2014
Corbin Ball Associates
These are exciting times. The rate of technology change is accelerating with thousands of ideas, apps and innovations bubbling up to help meeting planners, exhibitors, venues and other meeting participants to do their jobs better. This annual review covers many of the major events tech trends to watch for in the coming year.More

How Coca-Cola and Ghana's health system are learning from one another
Impatient Optimists
Two-way learning with a focus on operational challenges and developing partnerships to bring the commercial and public sectors and civil society together can generate long-term benefits. Coca-Cola and Ghana Health Services are showing how it's done.More

Nate Silver: Finding a mentor, teaching yourself statistics and not settling
Harvard Business Review
Perhaps no one has done more for the cause of data-driven decision-making in the minds of the public than Nate Silver. His book, "The Signal and the Noise," explains the power of statistical modeling to improve our predictions about everything from the weather to sports to the stock market. Data science is the hottest field to be in right now, and Silver is its poster child. But for most people, the gulf between recognizing the importance of data and actually beginning to analyze it is massive. How do those without extensive training in statistics equip themselves with the skills necessary to thrive (or even just survive) in our age of big data?More

Second-act-career success stories
Fast Company
What does it take to reinvent yourself in today's working world? Kay Roseland found out during the Great Recession: "I knew zero about social media in 2008. I now have two certifications in social media," she tells Fast Company. "When in doubt, go to school."More