ISPI Performance Digest
Oct. 2, 2012

10 reasons people resist change
Harvard Business Review
Leadership is about change, but what is a leader to do when faced with ubiquitous resistance? Resistance to change manifests itself in many ways, from foot-dragging and inertia to petty sabotage to outright rebellions. The best tool for leaders of change is to understand the predictable, universal sources of resistance in each situation and then strategize around them.More

How to link analytics to operating and financial results
HCMI
Jeff Higgins presents and explains some compelling metrics in the argument for tying analytics to productivity, both in operations and finances. His "workforce image map" illustrates the concept in action as he compares the organizational structure and productivity measures of two competing technology companies.More

The business process manifesto
BPTrends
You don't need to work in the business process field long before you realize there are lots of groups involved in process change — and every group has its own understanding of the common terms used in the field. Get three people together and you can generate four or five definitions of "process." Agreeing on standard, solid definitions of "activities," "value chains," "value streams" or "workflow" is even harder. Hence the "Business Process Manifesto," courtesy of BPTrends adviser Roger Burlton.More

The silent tsunami: Mental health in the workplace
Psychology Today
Mental health issues are a silent tsunami in the workplace, one that could engulf organizations in myriad productivity and profitability problems as well as legal liabilities unless mental health is addressed as seriously as are marketing, compensation and strategic plans.More

What to do when your project is in trouble
PM Hut
If you have ever found yourself at the helm of a failing or troubled project, what has your response been? Did you duck and run? Quit the project? Ride in and save the day — only to get promoted and leave anyway? Three simple steps we all learned in kindergarten can help defuse the drama of a troubled project: Stop, look and listen.More

Measuring learning and development ROI: An accountant's perspective
HCA Online
How many times have you wrestled with how to justify to yourself and the accountants of the world your learning and development spend — or even why individual programs have merit and justify the investment in them? Adrian Smith outlines a method of calculating ROI on L&D programs.More

Blending the best of learning
HRM Asia
E-learning is on the rise, and Asia is leading the world in digitized learning products and self-paced learning. But research and experience indicate that learners still value traditional face-to-face training. Blending the two is a popular model; however, blended learning is often a simplistic mash-up of the two. What's a better way to proceed?More