ISPI Performance Digest
Nov. 6, 2012

How to handle a wayward superstar
Too often managers feel hamstrung by the talents of superstar employees, especially when those employees become hard to handle. The lesson for managers — as exemplified by Apple's recent firing of formerly favored executive Scott Forstall — is to realize no one is bigger than the team. When one member starts to act outsized, the manager must act.More

Driving OEE: A strategy for business results
Plant Engineering
Across the manufacturing spectrum, plants strive to produce the most product at the lowest cost. As an added challenge, plants must concentrate on production levels while maintaining quality standards. Of course, producing more means increasing plant capacity, and building additional manufacturing capacity is a capital-intensive venture that entails significant investment. This investment requires applying skilled resources in engineering, economical construction and commissioning, and ongoing operations and maintenance of the additional assets. More

6 ways to build management support for collaboration
Winning upper management support for collaboration makes a big difference. If you don't have it, here's how to get it — because sometimes management needs a wake-up call.More

What gets measured gets done (revisited)
The Performance Improvement Blog
The act of measuring things like sales, customer service, product quality, teamwork, employee engagement or learning does not necessarily mean that anything will be done differently. A better way to talk about measurement in organizations is the way Terry Starbucker writes about it in his blog post, "The Truth About 'If You Can't Measure It, You Can't Manage It'."More

How to create a priorities map
Modern Servant Leader
Understanding the priorities of your colleagues can be vital to your success. A priorities map reveals the network of priorities for people in your organization. Often, team members confuse a lack of understanding with a difference in priorities. For example, the CEO may have very different priorities than the VP of Human Resources. To help you understand these differences, consider creating priority map for your organization. Here's how.More

Social media training is now mandatory: Make sure you do it right
Social media training is quickly becoming mandatory for an ever-growing range of companies, far surpassing the first wave of IT firms that rolled it out two years ago. While it began as an added "bonus" in the arsenal of the marketing spokesperson of a few years ago, now companies ranging from Unisys, PepsiCo, Adidas, HP and Sprint are making social not only part of the company's core training curriculum, but also a key element in their recruiting message, stressing the employee benefit of receiving social media literacy training.More

Tips for managing remote workers
It's a mobile, mobile world, you guys. Interesting fact: A recent survey from Citrix revealed that a majority of people who have never worked remotely (64 percent) would trade one highly popular life perk for just one work from home day a week. While the ask couldn't be clearer, managers from all corners of today's digitally powered world are running into snags when it comes to responding. The same survey reports that half of office workers claim their boss straight-up opposes remote working, while a third feel their boss merely tolerates it, and only 15 percent have a boss who actually encourages working out of the office.More

How short-form video gives rise to social learning in the working world
The creativity and innovation of the digital era is exciting to watch: New forms and methods of communication have sprung up left and right over the past decade, and with each form came endless venues for creativity and learning. Now, there are more opportunities than ever to create engaging content that suit many purposes and settings. More