ISPI Performance Digest
Nov. 23, 2010

A fond farewell to a learning leader
Chief Learning Officer
Laughter filled the funeral parlor for an hour. These are not words that would normally be constructed into a sentence. Yet they made perfect sense this August as friends and family said farewell to Jonathan Kayes, the former chief learning officer of the U.S. Central Intelligence Agency and the CLO of The Masie Center. Jonathan died at the young age of 53, having lived a long and interesting life. More

How can social learning help talent management?
Changeboard
When developing a learning and development strategy, the focus tends to fall on formal interventions such as classroom training and e-learning. Indeed, training and development guru Jay Cross estimates that organizations spend around 80 percent of their learning budgets on formal training programs. Yet it's estimated that 80 percent of what individuals actually learn comes from informal learning — from exchanges that occur as part of a coaching or mentoring program, to purely informal conversations around the water cooler. As many HR managers are being asked to do more with less, they are re-examining the contribution of informal learning — and how they can harness that vital exchange of knowledge. More specifically, it has become clear that mentoring and coaching can be revolutionized through the new generation of social learning tools. More

Process excellence — Key to business transformation
IIFL
There is never an end to improving processes in any company. Process is a continuous journey. Process excellence can significantly help transform business by aligning and creating harmony among all parts of the business process. This also helps to understand customer needs and to profitably deliver a solution that exceeds customer expectations. More

Alternative training: How Pizza Express uses flirting and dialogue
Big Hospitality
Every operator will know that staff training and development should be at the heart of every successful business, but often the personal skills required to work in our industry can't be cultivated through traditional training programs. The Italian casual dining chain Pizza Express made quite a stir recently when it admitted to encouraging waiting staff to flirt with diners, as part of its new, trial staff training program. But despite the furor, HR director Julie MacDonald explains that the unconventional technique is simply used as a mechanism to give diners a more personalized service.More

Diagnosis: Six Sigma helps health care
Six Sigma & Process Excellence
There is no denying that the U.S. health care system is facing a troubling time. While many of the issues faced by the U.S. health care system need government intervention, there are things that hospitals, doctors' surgeries and other health care facilities can do at a more micro level to tackle some of the day-to-day issues, including using the Six Sigma management techniques. The ultimate aim of Six Sigma is to improve quality and make processes more cost and time effective, something which could have a real positive impact on U.S. health care organizations. More

Understanding, training and retaining the best staff in an uncertain economy
The Herald
We know that historically training and development are one of the first budgets to be cut in times of economic uncertainty. Conversely we also know that any organization is only as good as its staff and recruitment can be a very costly and time consuming business. Training and development are two key elements to retaining the most talented individuals. So how do we marry up these two seemingly opposing views?More

Why the CIO role is under fire
Forbes
Less than three years ago, the mighty CIO controlled his organization's destiny by shepherding multi-million dollar IT projects and ruling technology strategy with an iron fist. Business leaders had to pay homage to the IT team in order to implement any new business capability. IT leaders believed they led massive business change within organizations via technology adoption. Unfortunately for many CIOs, those days are just fond memories. There are three forces of change challenging the authority, credibility and role of today's CIO.More

Wireless technology helps boost production, cut costs at Tecpetrol
Reliable Plant Magazine
Emerson Process Management's Smart Wireless technology, based on the IEC 62591 (WirelessHART) standard, is enabling Tecpetrol to boost production while reducing maintenance and operations costs at natural gas compression and delivery facilities in Argentina. "With better information for improved measurement and control we have been able to produce an additional $4 million in natural gas, cut our maintenance costs by 62 percent, and reduce our supervisory control costs by 35 percent," said Odin Fernández, Tecpetrol production manager. Tecpetrol began using Smart Wireless in early 2009 to track gas venting, comply with environmental regulations, measure gas sold to third parties, and perform AGA3 calculations needed for economic balance of its facilities.More

OMB cuts back financial management programs
The Washington Post
The Office of Management and Budget canceled two federal financial management programs and significantly reduced the scope of five others following a broad review that was launched over the summer. According to Jeffrey Zients, federal chief performance officer, the OMB canceled systems under development for the Department of Veterans Affairs and the Small Business Administration, saving more than $500 million. More

Why some management systems work and others don't?
Oil & Gas Eurasia
A secret of not having an effectively functioning management system, either QMS, EMS, QHSSE, or any Business Management System (BMS) model lies not necessarily in the lack of knowledge of the system requirements or even it's understanding or how and what QMS improvement tool to implement, but in not complying with, often, self-imposed requirements and rules. Using other words, the majority of people know what to do, but they simply do not do it.More