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Performance Digest
May 26, 2009
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Budget Crises Swamp State After State
from MSNBC
When the University of Southern California’s juggernaut football team opens its season in September, could the Trojans be playing at the Taco Bell Coliseum? It’s not yet likely, but with California voters having rejected five of his six budget propositions last week, Gov. Arnold Schwarzenegger has proposed selling several famous state properties, including the iconic Los Angeles Memorial Coliseum. More


Increasing Customer Value During Every Contact
from 1to1Media
The emphasis in most contact centers is to keep costs down. And in a downturn such as we're now experiencing that emphasis becomes even more pronounced. For most contact centers this means keeping each call as short as possible. Yet for many companies the center is the only direct interaction they have with customers, and only a handful of times per year. At a time when customers have more choices and diminished brand loyalty, does trying to get them off the line as quickly as possible really make sense? More

Performance Management Audits to Help
from Adelaide Now
High numbers of unfair dismissal claims suggest many employers are getting it wrong when restructuring, workplace law experts say. Harmers Workplace Lawyers partner Lesley Maclou said business owners could avoid potential problems arising from internal restructures and imminent changes to workplace relation laws by auditing performance management practices. More

The Processes and Tools Involved in Becoming a Part of the SC21 Community – and the Business Benefits
from New Electronics
Modern manufacturing businesses rely on their supply chain partners for on time delivery of goods and services, all complying with agreed standards. Late or excessively early deliveries, rejections due to non compliance, lack of storage space and management of cashflow add unwanted costs and drive down efficiency. More

Appraising Staff Performance
from The Phnom Penh Post
As June approaches many organizations will be preparing to conduct biannual performance appraisals. If your organization does not yet have a process in place, you might want to start considering it now. Creating and implementing a performance appraisal process is no easy task, yet it is one which can yield high rewards. More

Employers Stepping Up Efforts to Prevent Unions in Workplace
from Newswise
Employer tactics against workers’ efforts to form unions have increased and are more punitive than in the past, according to a new four-year study by Kate Bronfenbrenner, senior lecturer in the ILR School and director of Labor Education Research. Companies have more than doubled their use of tactics in their campaigns against workers’ organizing efforts, with a greater focus on more coercive tactics aimed at monitoring and punishing union activity, according to the report. More

Ten Steps to Creating Higher Performing Workplaces
from TMCnet
Do you believe that job stress is higher than it’s ever been? That people have greater fear about their jobs and financial security than ever before? And that stress and fear reduces productivity? What if you were told you that there is an antidote for these conditions and that this antidote could be taken almost any time and any place? It’s true, there is. And what is the antidote? The antidote is fun. More

OMB to Use Workplace Rankings in 2011 Budget Process
from GovExec.com
A nonprofit's biennial rankings of the best federal workplaces could inspire some agencies to shape up their performance, the head of the Office of Management and Budget said. More




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