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Performance architecture: Are you Agile?
BPTrends    Share   Share on FacebookTwitterShare on LinkedinE-mail article
How Agile is your organization? How does your leadership view today's accelerating pace of business, the rapidity of technological development, the world's changing economic picture, international crises, challenging climate and volatile politics? Organizations must be able to adapt rapidly if they are to survive and prosper. This is the age of the Agile enterprise, and organizations that are light on their feet and responsive to challenges are the ones that will prevail. MORE

Editor's Note: Roger Addison, CPT, EdD, is a recipient of the 2012 ISPI Geary Rumler Award for the Advancement of Performance Improvement, and Carol Haig, CPT, is an ISPI Honorary Life member.




5 ways to use goal-based learning
LearningAge Solutions    Share    Share on FacebookTwitterShare on LinkedinE-mail article
So you think goal-based learning sounds great. But what can you use it for? And how can technology augment this way of learning? Tess Robinson offers a review of several ways to incorporate goal-based learning in everything from performance support to work reviews to compliance or refresher training courses. More

The power of customer testimonials to engage employees
TLNT    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Elaine Baker looks straight into the video camera and tells her story. Elaine is the owner of Paper Potpourri, a stationery boutique. She describes why she loves William Arthur, a division of Hallmark that designs and produces many of the invitations she sells. In a video shown to William Arthur employees, she enthusiastically explains how each contributor at William Arthur plays a vital role in her ability to deliver customer-delighting results. The video, developed after William Arthur executives realized their employees felt disconnected from the end-user and disengaged from the corporate philosophy, has provided a new line of sight. More



Why you should always lead with a story
thoughtLEADERS    Share    Share on FacebookTwitterShare on LinkedinE-mail article
A great sales story isn't just helpful when talking to the buyer. They're also helpful to you as the leader to turn your entire organization into a revenue-generating machine — whether they're in the sales department or not. More

Performance management vs. Performance reviews
Ironstone    Share    Share on FacebookTwitterShare on LinkedinE-mail article
It is that time of year when most of you are beginning to think about annual performance reviews. For most, it's a dreaded process that is done only out of obligation or outdated processes in your firm. In a recent Human Resources Forum poll, 16 percent of respondents said they have no performance appraisal system at all. Supervisory opinions, provided once a year, are the only appraisal process for 56 percent of the respondents. Another 16 percent described their appraisals as based solely on supervisor opinions, but administered more than once a year. Take your firm to higher levels of standards and accountability by burying performance reviews and adopting a performance management system. More

City officials tout performance management system, customer service
Wicked Local Newton    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Like a proud parent posting a child's report card on the refrigerator, Newton, Mass., Mayor Setti Warren is displaying the report cards of city department in City Hall. Visitors to Newton's City Hall can see how certain city departments are meeting goals set by officials. Warren is displaying the results of his online performance management system, CitiStat, a promise he made during his campaign. The system was brought online in 2011. More

Technology should augment human capabilities
BeyNetwork    Share    Share on FacebookTwitterShare on LinkedinE-mail article
In this second of a two-part series, it's time to address two fundamental views on how to construct "good" technology: the engineering view and the humanistic view. Understanding to which technology paradigm you subscribe, and understanding to which paradigm the people you work with subscribe, helps avoid a lot of pointless discussion. More


 
ISPI Performance Digest
Colby Horton, Vice President of Publishing, 469.420.2601
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Disclaimer: The articles that appear in Performance Digest are chosen from a variety of sources to reflect media coverage regarding human and organizational performance improvement. An article's inclusion in Performance Digest does not imply that the International Society for Performance Improvement (ISPI) endorses, supports, or verifies its contents or expressed opinions. Factual errors are the responsibility of the listed publication.

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