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Hotels try harder to woo business customers
The Wall Street Journal    Share    Share on FacebookTwitterShare on LinkedinE-mail article
"The customer is always right" may be a cliché, but it has never been truer than it is now, especially when it comes to frequent travelers. Hotels in the world's business cities are so keen to attract the corporate pound, euro or dollar that they are prepared to do almost anything corporate globetrotters demand. And if that means items that were once seen as extras are now included in the room rate, that's what they will provide. Meanwhile, in these economically difficult times, finance directors in companies large and small are checking executives' business expenses with unprecedented, even forensic, attention. More

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10 new changes to Facebook business pages and how hotels can prepare
Pipeline Social Media Solutions via Hotel Online    Share    Share on FacebookTwitterShare on LinkedinE-mail article
At the recent Facebook Marketers Conference, the social media world received epic news from Facebook about how business fan pages, like personal pages, will integrate the new Timeline functionality. These changes may set an extra hurdle in the way of a hotel's efforts to manage social media on their own. These changes will reshape how hotels market in the social ecosystem for the better. More

Hotel guest-only social networking app launched in NYC
USA Today    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Wyndham's first, Euro-style Tryp hotel in the U.S. wants to make sure you feel connected — whether to other guests in your group, helpful hotel staffers or other guests you've never met. So in a move that may be repeated by more hotels in coming months, Tryp has become the first hotel in the U.S. to launch a new, temporary social media networking service called "LobbyFriend." More

What women want from hotels
4Hoteliers    Share    Share on FacebookTwitterShare on LinkedinE-mail article
As more and more women travel solo for business, hoteliers are continuing to rack their brains to meet their specific needs. Admittedly, business-oriented hotels have traditionally been very masculine places. Even the decor often showed that such hotels were designed primarily for men — sporting prints and a "gentleman's library" style design — with the only pastels in the entire joint often found in the ladies' toilets. More

Boston hotels race to invest in high-tech, high-tone upgrades
The Boston Globe    Share    Share on FacebookTwitterShare on LinkedinE-mail article
After hunkering down at corporate headquarters during the Great Recession, the U.S. business traveler is hitting the road again. And hotel operators and investors are betting big that demand for rooms will soar along the highways west of Boston, as they shell out tens of millions on everything from spiffy new decor to high-tech upgrades. More



Improving guest service with competency models
HotelNewsNow.com    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Successful organizations recognize the importance of customer satisfaction to their own sustained business success. Leadership of innovative organizations knows they need improved selection, training and certification in customer satisfaction skills to produce successful, customer-contact personnel. More

Communicating with your customers
Hotel Online    Share    Share on FacebookTwitterShare on LinkedinE-mail article
Its midnight and you're feverishly searching your email archives looking for any emails from your client that would help you finish the project due the next morning. About this time the old but true adage, "communication is key" starts repeating itself over and over. While it sounds cliché, there is a lot of truth in that statement. But how do you ensure that your communication is successful and you won't be burning the midnight oils? Here are five guidelines to ensure that you hear what your clients are saying and that your projects meet and exceed their needs. More



Las Vegas Strip nightclubs dominate list of top revenue-producing bars in nation
Las Vegas Sun    Share    Share on FacebookTwitterShare on LinkedinE-mail article
The 31,000 people at the annual Nightclub & Bar Convention won't have to travel far to find the top establishments in their trade — they're right in Las Vegas. Strip nightclubs take eight of the first 10 places in a ranking of the top 100 nightclubs and bars in the country, based on revenue, according to a recent report from trade publication Nightclub & Bar. In all, 22 businesses in Las Vegas made the top 100 list, with 15 of them in the top 30. More

How a small business can get deal with the major players
Vegas Inc    Share    Share on FacebookTwitterShare on LinkedinE-mail article
It isn't easy for a small business to become a supplier to one of southern Nevada's major companies, but it is possible. Just ask Miguel Jimenez. Given the opportunity to take the reins of a small retail bakery, Jimenez decided in 2003 to branch out and supply bagels to the Studio Café at the MGM Grand. Today, Jimenez's small company, Bagel Bagel, provides bagels for every restaurant in MGM Resorts International's southern Nevada resort properties. More
 



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