Dealing With Negative Guest Feedback
from Hotel News Now
The significance of TripAdvisor and other guest feedback forums cannot be underestimated in this age of online hotel shopping.

New York State Sales and Use Tax effective August 1, 2009
from NYSH&TA
The following list includes the state tax rate combined with any county and city sales tax currently in effect and the reporting codes used on sales tax returns. More

Social Media: Marketing Magic or Madness
from Hospitality Net
There appears to be little doubt that the social media networking tidal wave has hit the hotel industry. To varying degrees, many hotels and hotel companies are attempting to implement some active level of social media marketing. More

Dealing With Negative Guest Feedback
from Hotel News Now
The significance of TripAdvisor and other guest feedback forums cannot be underestimated in this age of online hotel shopping. More

Take the "Bite" Out of Bed Bugs WebinarThursday, July 30, 20091:00 PM - 2:30 PM
from NYSH&TA
Intended Audience: General Managers, Lodging Owners and Operators, Maintenance, Engineering and Housekeeping staff. According to the National Pest Management Association, a trained and knowledgeable hotel staff is one of the best lines of defense, along with having regular pest control inspections, to prevent bed bugs from infesting your property and ruining a guest(s) stay. As national media coverage continues to focus on the increase in bed bug cases nationwide, we developed a webinar program to educate New York State’s lodging properties about bed bugs and how to effectively integrate a bed bug management program at your property. Be proactive and sign up today for this session. Invite as many staff members to participate as you would like! For more information, click here. More

25 Ways to Make Friends, Fans, and Followers
from Hotelmarketing.com
Once you set up your company's social profiles and channels, the big question is how to build up large communities of friends, fans, and followers. Here are some great suggestions to start with. More

Hotels, Airlines Offer Treats to Lure Customers
from USA TODAY
With many people staying put during these tough times, the travel industry is going to great lengths to woo people back on the road with promotions that range from the creative to borderline kooky. More

Take 2009 Wage Survey Now
from NYSH&TA
WageWatch, Inc., the leading web-based compensation and benefits survey company in the nation, is conducting a statewide survey of the lodging industry in New York. When complete, this survey will tabulate data for 37 key management, salaried, and hourly positions within our industry. Increased participation makes the report more valuable for everyone in the industry and could allow for more geographic subcategories to be created. After completing the survey participants can pre-order the results at a significant $300 discount. WageWatch has extended the data collection deadline until July 31st. More