A Webinar Special Event: Are You Ready For H1N1?
from NYSH&TA
As national media coverage continues to focus on how H1N1 could cripple an already struggling lodging industry, NYSH&TA developed a webinar program to educate New York State’s lodging properties on how to effectively plan for and deal with H1N1. Our close relationship with the New York State Department of Health allows us to deliver a state specific educational session on this serious subject. Leadership is key during a crisis. Be an informed leader and sign up you and your staff for this important session today. More

Top Six Tips to Enhance Your Lodging Website!
from Escapemaker.com
Hotel Interactive recently reported that bookings are down, not because people aren't traveling, but that visitors are using websites to do the research and then calling to make a reservation. Why? Guests are having problems with booking interfaces and need additional questions answered that are not addressed on your web site. More

Attention Capital Region NYSH&TA MembersJust $45 for Bus Trip to the International Hotel Show in NYC
from NYSH&TA
Catch a ride to the country's largest industry trade show in New York City for just $45 (round trip). Why attend? The simple reason is that the show provides both you and your company the opportunity to further your knowledge of the industry and to help you network with vendors at the trade show. You can also: walk the aisles of the trade show and touch the merchandise; speak directly to the salesperson about how their product or service will benefit your property; talk to your peers about the experience they have had with a particular manufacturer/supplier. More

Training Your Staff in a Down Economy
from AH&LEI
The downturn in the economy has been felt throughout the hospitality industry! These videos and workbooks provide discussion questions and activities that allow brainstorming methods for implementing tactics individually or as a team. Learn the key to surviving this tough economy. More

Be Careful What You Wish For
from Hotel News Now
It’s likely we’ll see articles claiming the severe decline of the dollar is good for the hotel industry because it’ll make travel to the U.S. cheap. That’s true; however, those commentators will be failing to understand the real impact of the declining dollar. If the dollar continues to drop, inflation inevitably will follow at some point. More

The Guest Is Always Right, and Why It Sometimes Pays Not to Respond to Guest Reviews
from Hotelmarketing.com
Negative or positive, private or public, hotels should be grateful whenever a guest takes the time to provide feedback. It’s time we took a more active role in the dialogue. The potential for generating awareness and driving business is far too great to ignore. More